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Vice President, SaaS Development Engineering

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Vice President, SaaS/Automation Engineering

Seattle, SF-Bay Area (will consider remote)

ServiceNow is one of the fastest-growing enterprise cloud computing companies today with over $6 billion in revenue and hurtling towards $15+ billion in revenue. To accelerate our growth and deliver on our mission to make the world of work, work better for people, we’re hiring a dynamic engineering leader to:

  • Lead us to the next level of SAAS lifecycle scale, performance and reliability through innovation and automation.
  • Drive and Innovate the SaaS lifecycle scale, performance, reliability, and cloud infrastructure, define product direction, define architecture, and ensure quality of product. 
  • Mentor leaders, build high performing teams and raise the bar in engineering excellence of a Global Cloud Automation Engineering group

By joining us on this mission, you have the rare opportunity to:

  • Join an already high-intensity, successful company in driving 2x revenues trajectory.
  • Sign your name on the metal of high visibility, large scale, global development initiatives
  • Revolutionize and move the needle in SaaS computing.

The Team

The Global Cloud Automation Engineering team is responsible for all aspects of Cloud Infrastructure and ServiceNow SAAS through zero touch automation. We are responsible for designing and managing the systems, services and networks connecting ServiceNow to the outside world. We scale far ahead of demand and are constantly innovating with our customers to deliver a seamless, efficient SaaS infrastructure.

The Role

As a Vice President of Engineering, you will be responsible for building and leading an engineering team in design and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.

The successful candidate will have an established background in developing mission critical software solutions, a strong technical ability, excellent architecture and communication skills, and a motivation to achieve results in a fast-paced environment.  

 


Qualifications

In order to be successful in this role, we need someone with the following experience and qualifications: 

  • 10+ years of experience managing large (100+) software development teams delivering enterprise software
  • 15+ years of experience designing commercial cloud, systems, and software products.
  • Extensive experience with cloud platforms: Azure, AWS, OpenStack, or GCP, etc.
  • Strong familiarity with ServiceNow products or similar SaaS product stacks.
  • Deep technical depth in the areas of network automation, network architecture and SaaS
  • Highly motivated and passionate overachiever
  • Metric-driven leader with excellent analytical skills and an ability to identify trends/anomalies
  • Ability to think strategically while maintaining focus on results and execution
  • Strong engineering vision, problem-solving, debugging skills and an aptitude for learning new technologies 
  • Experience managing teams, recruiting, mentoring, and leading a best-of-class engineering teams globally. 
  • Excellent communication skills to present complex technical information in a clear and concise manner
  • Bachelor’s Degree in Computer Science, Engineering, or related field. Advanced degree preferred.

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century infrastructure computing challenges.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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