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Senior Solution Consultant, Financial Services

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who set and expect high standards regarding interactions with prospects and customers and also internally, with a focus on performance. ServiceNow is currently seeking a Senior Solution Consultant. This Senior Solution Consultant will provide technical sales partnership to the enterprise sales force covering Financial Services accounts.

In this role, the Senior Solution Consultant will provide prospective and existing customers with product and solution advice during sales pursuits. The Senior Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, extensibility, and ease of use of the ServiceNow platform. 

What You Get to Do In This Role:

  • Partner with sales personnel in the qualification and understanding of customer needs and pre-demo requirements analysis.
  • Demonstrations of ServiceNow solution(s), both standard and tailored to prospects and existing customers, both on-site and via virtual meetings.
  • Provide mentoring and support to peers and other colleagues in the organization.
  • Generation of customer/prospect product demonstration scripts and scenarios as well as maintaining demonstration environments
  • Scoping and delivering proof of concept/proof of value engagements with prospects
  • Responding to request for information (RFI) / request for proposal (RFP) documents
  • Staying current on product developments/releases to a level required to confidently facilitate demonstrations and conduct proof of concept workshops.
  • Supporting marketing events, including user conferences, regional trade shows, and webinars, etc.
  • Staying current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
  • Obtaining and maintaining valid ServiceNow solution certifications.
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security specific to the Financial Services industry.
  • In conjunction with sales personnel and professional services, conduct transition briefing - communicate commitments, expectations etc. in preparation for solution deployment.
  • Act as the ServiceNow subject matter expert at executive briefings/industry events

Qualifications

In order to be successful in this role, we need someone who has:

  • 5+ years of strong enterprise software pre-sales experience.
  • Strong understanding of shared services/support center environments.
  • Experience with Financial Services customers is a plus.
  • Exhibits prior or current technical expertise in enterprise SaaS-based web technologies and the ability to learn new technology quickly.
  • ServiceNow product experience desirable.
  • Able to articulate and logically communicate concepts with both technical and non-technical audiences.
  • Exceptional communication and presentation skills to include technical and business concepts.
  • Understanding of and experience selling to enterprise architecture.
  • ServiceNow Certified System Administrator (CSA) certification is highly desired but not required
  • Advanced ServiceNow Certifications including Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) a plus but not required

Please Note:

  • This position is eligible for remote employment
  • Applicant must reside in the Dallas, Austin, Houston, or San Antonio, TX area 
  • Relocation Assistance is not available 
  • Internal Applicants - please apply through our internal careers page

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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