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Director,Talent Acquisition

| Seattle

Company Description

Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

At Accolade we know that our employees are our competitive advantage and the attraction of the right people is critical to our continued success. The Director Talent Acquisition, reporting to the VP of Talent & Development, plays a critical role in this effort and is responsible for establishing and executing talent acquisition programs to strengthen Accolade’s capabilities in attracting, assessing and selecting the right talent to meet current and future business needs.

The ideal candidate will be a master in the art and science of recruiting, support rapid and significant growth over the next few years while leading a team of Talent Acquisition partners and coordinators to deliver enterprise hiring goals. The Director Talent Acquisition serves as a member of the Talent & Development leadership team providing thought leadership to guarantee alignment of Accolade’s Talent Acquisition, Talent Management and Learning and Development strategies to support a consistent candidate and employee experience and intuitively understands the “red thread” across all of these area.

A day in the life…

  • Provide strategic direction and thought leadership to identify and implement recruitment strategies and solutions that address our talent needs and contribute to the long-range growth of Accolade’s talent pipeline;
  • Lead and develop the Talent Acquisition team by establishing performance expectations, providing ongoing feedback and coaching, ensuring proper staffing levels as well as lead by personal examples and accountability
  • Build a team that remains on the leading edge, is scalable, culturally consistent, and forward-thinking: foster the sharing of best practices and lessons learned to the benefit of current and future work
  • Direct and provide expert opinion in all recruiting initiatives including integration of assessment tools, employee referral program, relocation, interview skills training, etc. and implement streamlined business practices where appropriate
  • Develop and implement workforce plans, partnering with Finance to refine hiring forecasting capabilities, and establish reporting on key recruiting metrics to measure team effectiveness and provide data-driven, actionable insights and recommendations for continuous improvements
  • Ensure the Talent Acquisition team is optimizing the use of existing process and tools while improving standard processes for recruiting that align with Accolade’s mission to deliver the highest quality results to customers
  • Build credibility as a trusted advisor and strong partner within People & Culture, Finance Business Partners, hiring managers and business leaders
  • Ensure the Talent Acquisition team consistently delivers a best in class candidate experience
  • Ensure accuracy in company reporting tools (e.g. open positions and active candidate slate)
  • Work collaboratively across the People & Culture team to ensure diverstiy and employee brand initiatives are aligned with our employee experiences strategy and expectations
  • Stay abreast of latest talent acquisition trends, technologies and methodologies and proactively introduce those to the team and organization
  • Partner across the organization with Talent Management to foster internal movement and ensure key talent is considered for critical positions
  • Select and effectively manage external recruiting agency relations for both full time and temporary staffing
  • Manage relationship with ATS (SmartRecruiter) provider ensuring ROI is achieved
  • Manage and help determine the Talent Acquisition budget


What we are looking for…

  • 10 years of Talent Acquisition, Recruiting, or related experience; minimum of 5 years of leadership experience
  • Demonstrated success in managing and recruiting for both high volume seasonal hiring and niche roles in a fast-growth company.
  • An obsession for providing an unparalled candidate and hiring manager experience that reinforces the organization’s culture
  • Applicant Tracking System experience required. SmartRecruiters experience a plus
  • Results Oriented: high energy, positive attitude, and drive to get things done
  • Collaboration: relates well with others, able to build strong relationships with stakeholders and leverages insights to guide critical business decisions, keep others informed of what is going on and asks for input
  • Flexible and resilient: : Able and willing to roll up one’s sleeves and do what it takes to deliver results; willing to handle both routine tasks, able to adapt well to new situations and be an agile learner taking on new responsibilities that challenge and exceed what you have done before
  • Decision Making: Excellent decision making abilities and ability to integrate information and utilize independent, sound judgment. Thinks through all aspects of a problem clearly and logically with a focus on solutions.
  • Challenges the Status Quo: Stays current on trends and research and continually seeks new opportunities to apply different approaches to attract and hire the right people.
  • Analytical: Ability to generate and analyze accurate metrics, hard and soft data that regularly informs the work, and report to leadership. Works on complex issues where analysis of situations and data requires an in-depth evaluation of variable factors
  • Process driven: drives exceptional internal process execution and continuously enhances and evolves talent processes to meet the needs of our talent pipeline and provide exceptional candidate, leader and employee experiences
  • Business savvy: Learns the core elements of the business, how the organization works, functional and position specifics to ensure effectiveness across the enterprise and applies that to the Talent Acquisition team
  • Technology proficiency: Social media savvy and experience in using multiple recruiting strategies and sources including advanced use of social networking sites, for passive and active candidate recruitment
  • +/- 25% Travel required

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement


We are right in the heart of the action downtown, located at the Washington State Convention Center (https://www.wscc.com)

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.


Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?


Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!


Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.



How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.


Sr. Director Business Development

What are Accolade Perks + Benefits

Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily stand up
Open door policy
From our CEO, across to the rest of the org, not a single personal office exists in any Accolade location- we have open facilities ripe for cross-collaboration.
Team based strategic planning
Group brainstorming sessions
We have a homegrown idea management program called "Bold Ideas," a team who owns the "Innovation Loop" roadmap, as well as various Designathon and Hackathon activities.
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We empower each other by creating an inclusive environment & living our values out loud. We embrace differences & value diversity of thinkers & thought. We are Accolade & we are changing healthcare
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
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