Onboarding Operations Specialist

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About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.


Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.


At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!


About the Position

The People Team at Assurance is looking for a passionate Onboarding Coordinator to join us in building out a brand new, rapidly growing team of employees. In this role, you’d specialize in helping onboard large groups of new employees into regularly recurring training classes. You’ll be empowered to create an amazing experience for these new employees at the very impactful moment that they are entering the company.


Operating in an agile startup environment, you’ll be given plenty of room to design experiences that you know will surprise and delight our new employees. You have an eye for process efficiency and improvement, and you’ll always be seeking opportunities to innovate what we’re doing.

Responsibilities:

  • Bring new hires from the point of offer acceptance through their first days as a new employee, providing a 5-star experience every step of the way. 
  • Create experiences that are transparent, fast, simple and supportive.
  • Navigate our talent platforms (Lever, Paylocity, Jira) to onboard new employees.
  • Work closely with our IT team to facilitate equipment requests and shipping. 
  • Troubleshoot new hire issues along the way while working with a high volume of new employees. 
  • Design and document our processes, all with an eye for efficiency.

Qualifications:

  • 2+ years of experience in HR or Recruiting and/or experience working in fast-paced, analytical, data driven environment 
  • Demonstrated expertise working in a high-volume environment.
  • Comfort with making decisions when you’re empowered to operate independently.
  • An analytical approach, using data to help drive your work and continue improving.
  • Demonstrated passion and ownership for accurate data and reporting
  • Familiarity with tools like Paylocity, O365, Lever a plus.


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Location

We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

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