The Sr. Manager, People Operations and Systems will lead the HRIS Operations function for Outreach. This position has overall responsibility for providing vision and strategic leadership for the solutions that inspire and empower our people. This role will have oversight and responsibility for all people-related systems, processes, data and reporting.

About the Team

The People team is a core function that is fundamental to building and growing great teams. We are champions of promoting an environment that lives by the Outreach values. If you want to be part of fostering and owning employee experience and culture then this is the place for you.

What You’ll Do

• Design, implement and oversee our digital People roadmap and People service delivery model
• Develop and maintain productive relationships with People Leadership to champion, influence, and advise on current and future people solutions
• Lead and develop a team capable of consistently delivering expert consultation and high quality systems, projects, and analytics
• Oversee portfolio of People vendors and programs in order to optimize relationships and resources
• Key contributor to long-range strategic planning to anticipate and respond to change and to improve people productivity, costs, and effectiveness
• Collaborate with partners across Outreach to design integrated solutions that enhance the employee experience while maintaining alignment to Outreach’s strategy
• Develop, implement, interpret, and ensure consistent application of People Operations processes, guidelines, and programs and ensure flawless, timely, and consistent delivery
• Maintain current knowledge and understanding of industry trends, current practices, new developments, and applicable laws regarding human resources
• Manage HR systems, reporting/analytics, and end-user experience strategy
• Optimizing People Tech systems (Core HRIS, Payroll & Benefit Integration points, Time & Attendance, etc..) to meet workforce requirements, crafting opportunities for automation, reduction of manual processes, and simple processes that help drive accuracy and completeness
• Performing regular business process reviews, reviewing improvement lists, making ongoing suggestions and building plans to put into action
• Leading a high performing team and culture of accountability that ensures delivery of timely, quality services and meets Service Level Agreements
• Assessing quality and timeliness of work and providing constructive and timely feedback
• Leading the projects and teams: obtaining key partner agreement, developing requirements, building/testing, preparing plan for change management, go live, and conducting post-mortem feedback improvements
• Partner on RFI and RFP efforts
• Lead system upgrade or migration to new vendor or module
• Leading compliance efforts through SOX, Corporate Audits, internal/external audits, and Privacy (GDPR, CCPA)

Qualifications

• Previous experience working with multiple People systems including HRIS SaaS solutions, applicant tracking systems, and learning management systems
• Demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture; experience in public accounting or professional services environment
• Strong business acumen in order to fully comprehend Outreach’s strategy and lead the implementation of effective HR solutions while building trusted relationships and positively influencing others in a virtual or hybrid environment
• Experience at the leadership level delivering innovative HR solutions in a fast paced, evolving organization; demonstrated skills in providing inspired vision and direction, analytical and conceptual skills to identify, analyze and resolve problems creatively and strategically with a sense of urgency and flexibility
• Strong executive presence and demonstrated leaderships skills, good judgement and ability to effectively interface with employees and leaders at all levels
• Proven ability to influence and drive change aligning people strategy with business goals
• Experience with ADP and Workday preferred--Sapling experience is a plus!

About Outreach

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. A commissioned Forrester study highlights how the company provides customers with an industry-leading ROI of 387 percent over three years and a payback period of fewer than three months since initial investment. 

Outreach’s culture is what truly sets the company apart. We were just voted one of the happiest companies in the U.S. by Comparably (along with one of the best for work/life balance, benefits, best leadership teams, and best CEO for women and diversity). We also made Inc.’s Best Places to Work for the third year in a row. Outreach's great workplace culture has also been recognized in Seattle Business Magazine's 100 Best Companies to Work For and the Puget Sound Business Journal's Best Places to Work in Washington. Its exceptional growth was recognized by Deloitte last year, receiving the prestigious Technology Fast 500 award, which ranked Outreach the fourth fastest-growing technology company in North America. Outreach was also named to the Forbes' Cloud 100 and LinkedIn's Top Startups list and recently was ranked number one in G2s “Best Products for Sales.”

Visit our careers page to learn more.

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Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status