Survey Norms Research Associate

| Seattle

 Survey Norms Research Associate 

Based in: Provo, Seattle or Chicago


Why Qualtrics?

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations handle the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.


A Day in the Life

As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage their employee base. As such, these organizations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of world-class technology and industry-leading expertise that is driving results for many of the world's top organizations.

This position will focus on supporting the design and delivery of client programs and experience in the employee feedback industry. They will be a member of the Employee Experience (EX) services delivery function within Qualtrics.


The Right Candidate

Employee Feedback Industry Experience - The best candidate for the role will have some exposure to social science or marketing research and data, a basic understanding of survey research and methodologies, knowledge of data analysis, and ability to manage large datasets.

Workforce Trends and Research  - This individual will stay abreast of current workforce trends in order to contribute to the development of a relevant normative database that can be leveraged for client result interpretation, validation research, and special topic research.

Influence and Delight Customers - This individual will have exceptional customer and project management skills and be able to build strong working relationships with clients as well as with cross-functional colleagues. They’ll also need to easily learn new technology.


Responsibilities:

  • Overseeing the day-to-day norm requests and timelines
  • Completing norm requests which involve mapping client employee engagement surveys to the Qualtrics Norm Question Library and loading norm scores to client online reporting platforms
  • Responding to client and prospect information requests
  • Managing the Norms Knowledgebase to be used by Sales and Customer Success
  • Managing enablement content for Sales, Clients and Customer Success
  • Contribute to the augmentation of current EX norm capability 
  • Collating eligible lists of datasets
  • Aligning employee engagement surveys to Qualtrics Norm Question Library
  • Formatting, standardizing, merging datasets
  • Researching company industry information
  • Calculating and reporting EX norms


 Successful candidates will possess most of the following qualifications: 

  • 1+ year experience in survey research work (research methodology, etc)
  • 1+ years working with large datasets
  • Minimum BS/BA in Psychology, Marketing or related educational degree
  • Understanding of data management and data analysis
  • Proficiency in Excel, Access, SPSS
  • Strong project management and organizational skills with the ability to plan project tasks/events and execute timelines 
  • Willingness and ability to travel up to 10%
  • Ability to work in a fast-paced environment


Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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