Communication Specialist - Tools & Operations

| Seattle
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Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary

Are you an eager problem-solver who possesses a genuine passion for finding creative technology solutions for communications challenges? As Trupanion expands and becomes more diversified in worksite locations (new geographies, in office, and at home), we need an internal communications framework that supports this growth and enables efficient, engaging, and accessible communication to, from, and between team members.

That’s why we’re looking to add a new member to our Corporate Communications team! We are looking for someone with the skills, inventiveness, and passion to help us improve our internal communications in ways that will “wow” team members.

Specific Responsibilities

This is a new role for the company, which means the successful candidate has a unique opportunity to influence what the role is and how it evolves. Primary responsibilities include:

  • Run our Sharepoint Online environment as well as tools used for chat, video conferencing, etc.
  • Lead the buildout of the company intranet on SharePoint Online and collaborate when it comes to architecture, web part recommendations, custom and “out of the box” integrations, governance, etc.
  • Serve as Corporate Communications’ liaison with the IT Service Desk and Development teams.
  • Drive process improvement by finding efficient and automated ways to run communications processes (project intake and tracking, content calendar, etc.) and programs.
  • Be the team’s analytics lead, including tracking and reporting for intranet, communication touchpoints & methodology, company meetings and similar.
  • Represent the Communications Team on technology projects with outside vendors.

Experience & Aptitudes

  • Have worked closely with or in a communications team in a previous role
  • Have a minimum of one year’s experience implementing and managing internal communications tools and platforms
  • Be skilled at talking tech. You don’t need to write scripts, build API’s, integrate third-party tools, manage servers, or the like; but you do need to know what those are and what to ask about and look for as we consider new communications tools and technologies.
  • Be proficient in building webpages/websites and leading site architecture in SharePoint Online
  • Be data-passionate and have experience with Google Analytics and similar platforms
  • Have experience crafting and being responsible for compliance with governance guidelines, SOP’s or similar
  • Prioritize being “in the know” on technology trends in the communications and employee engagement industries
  • Be enthusiastic about collaborating with diverse perspectives and backgrounds and a champion of the company’s Diversity, Equity & Inclusion efforts.

Benefits and Perks:

  • Bonus opportunities
  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks paid time off
  • Five-week sabbatical after five years of employment
  • Restricted Stock Units
  • Open, casual, pet-friendly, and fun office environment
  • Free dog walking services for office pets during business hours
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Georgetown is a blend of great restaurants, dog-friendly breweries, and bustling businesses.

An Insider's view of Trupanion

What’s the vibe like in the office?

We’re laid back yet efficient; fast-paced yet compassionate; silly yet emotive. The people here are happiest when they’re driving forward with results that help save pets’ lives. At the same time, every single person knows the absolute catharsis that happens when you spend a good 15 minutes snuggling with a pet on our office floor.

Marissa (She/Her)

Content Manager

What does your typical day look like?

When I arrive at the beginning of my day, I am always excited to call my hospitals. I review hospital activity reports to help identify engagement, and see how I can assist staff in processing claims through our software more efficiently. This role is exciting, challenging, and is never the same day to day.

Shannon

Account Manager

How does the company support your career growth?

Trupanion continues to offer ways for us to increase our skill set and grow both personally and professionally throughout our tenure by offering continuing education courses on a variety of topics ranging from how to set and achieve goals to how we can adopt more inclusive language to name a few.

Trenton He/Him

Learning & Development Specialist

What is your vision for the company?

To offer an inclusive workplace culture that encourages team members to be their whole self, fosters a sense of belonging, and recognizes that great ideas can come from anywhere in an organization. We want Trupanion to be the destination to come and build a career.

Gavin (He/Him)

General Counsel & Chief People Officer

What makes someone successful on your team?

To be successful at Trupanion, you must have a thirst for knowledge! Always ask more questions to discover the ‘why’ and ’how’ behind the ‘what.’ With additional information, you will not only be able to gain personal knowledge but also apply it to situations that come your way to come to the best solution for our members and partners.

Angie

Assistant Team Manager - Partner Support

What are Trupanion Perks + Benefits

Trupanion Benefits Overview

We care deeply about our team members here at Trupanion. We provide a robust benefits and rewards package to our team members designed to help them be the best possible version of themselves with additional perks like paid volunteering time, recognition for good performance and cultural committees. Trupanion is more than just a pet-friendly office, with over 400 approved office pets, we are an industry leader in pet benefits.

Culture
Volunteer in local community
Our team members can take a paid day off to volunteer at a charity of their choosing.
Partners with Nonprofits
We partner with the Northwest Center to support people of all abilities. We are also partnered with Ada Academy and YearUp. We host annual pet food drives for pet shelters in the Greater Seattle area.
Friends outside of work
Eat lunch together
Intracompany committees
Trupanion has several intracompany programs including TruPride and TruLOVE (Leaders of Various Ethnicities).
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Part of our interview skills training is focused on unconscious bias.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Trupanion has several intracompany programs including TruPride and TruLOVE (Leaders of Various Ethnicities).
Hiring Practices that Promote Diversity
The recruiting team has proactive sourcing goals to bring more diverse candidates into the pipeline. In addition, we have unconscious bias training and ensure diverse interview loops.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer our team members the chance to participate in the healthcare FSA or limited healthcare FSA, and a dependent care FSA.
Disability Insurance
Trupanion provides all team members with short term and long term disability coverage. We also pay the full cost of the WA PFML premium.
Dental Benefits
Our dental plan covers 100% of preventive expenses and 100% of orthodontia up to $1,500 (lifetime maximum).
Vision Benefits
Our vision program provides for an annual exam and glasses and/or contacts.
Health Insurance Benefits
Trupanion offers two health plans and we pay 100% of employee only coverage.
Life Insurance
All full time team members receive company paid basic life and ADD insurance.
Pet Insurance
Team members may enroll one pet (cat or dog) in a Trupanion medical insurance policy at no charge.
Wellness Programs
Membership with the League for benefits information and additional wellness resources.
Onsite Gym
Team workouts
Online yoga offered by a certified instructor twice a month.
Mental Health Benefits
Talkspace, online yoga and meditation
Retirement & Stock Options Benefits
401(K)
The Trupanion 401k offers pre-tax and Roth savings opportunities.
Company Equity
All team members are granted equity at time of hire.
Performance Bonus
Trupanion offers team members an opportunity to receive quarterly performance bonuses.
Child Care & Parental Leave Benefits
Child Care Benefits
Onsite daycare offers foreign language instruction, dance and soccer lessons, and constant communication with parents via an app updated throughout the day.
Generous Parental Leave
Flexible Work Schedule
Trupanion offers a flexible work schedule for certain positions.
Remote Work Program
Family Medical Leave
Team members are eligible for family medical leave.
Vacation & Time Off Benefits
Generous PTO
Trupanion team members start off at 20 days of PTO per year and receive an additional day each consecutive year of employment. In addition, we have 8 floating PTO holiday days.
Paid Volunteer Time
Our team members can take a paid day off to volunteer at a charity of their choosing.
Sabbatical
Eligible team members get 5 weeks of paid sabbatical after 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We provide a company paid ORCA card and on-site parking to all team members.
Company Outings
Trupanion hosts all sorts of events and outings throughout the year!
Game Room
Stocked Kitchen
Trupanion has a stocked kitchen with unlimited tea, coffee, cocoa, and a Bevi machine.
Happy Hours
Parking
We provide on-site parking to our team members at no charge.
Pet Friendly
With 400+ dogs and cats onsite daily, Trupanion is a mutant version of pet friendly! We provide corporate dog walking services and have two playrooms available.
Recreational Clubs
We have Craft Night and a weekly running group.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Trupanion offers team members professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
We have an annual budget for paid industry certifications. Sales and Customer service positions are P&C Licensed as part of their training.

Additional Perks + Benefits

In addition to the benefits and perks outlined above, Trupanion offers paid bereavement time for the important beings in your life (human, furry, feathered, and reptilian), a rotating schedule of food trucks, and an array of discount programs and partnerships to our team members.

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