Director, Head of Internal Communications

| Bellevue
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We are reinventing global trade. The opportunity:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. 

To achieve that goal, we need all of Flexport to be aligned and act as one. That’s where you come in.

Flexport is looking for a Director, Head of Internal Communications to help the company achieve its next stage of growth and maturity. You’ll work with the Executive Team and other stakeholders to develop an employee communication strategy that brings to life our purpose, vision and strategy in every interaction. 

You’ll be the brains behind how we inform and engage the people most important to our future success: the 2,000 Flexporters across the world.

You’ll also work with senior business leaders across the company to articulate and share their team’s impact and advise them on high-impact communications moments happening within their org. You’ll do all this together with your Internal Comms team of three, your partners in Communications, and the larger Global Brand team.

Every company says this, but Flexport really is unique. We live at the intersection of technology and global trade - a fun, fascinating, complex place to be. The people attracted to that space are infinitely curious, have excellent BS detectors, and expect the best of themselves and each other. As Head of Internal Comms, you’ll develop the voice that captures that spirit and inspires pride in what we’re building together.

You will:
  • Connect, inform and inspire employees at every level to the company’s mission, strategic priorities and values
  • Develop and execute on an internal communications strategy that, in partnership with our Executive Team, connects every employee to Flexport’s purpose, vision and strategy
  • Develop innovative ways of engaging our employees through content, internal events and technologies like the intranet and, of course, Slack  
  • Partner closely with the Comms, Finance/Investor Relations and People teams on company-wide communications, such as company milestones, financial results, product announcements, and company-wide initiatives
  • Advise senior leaders at Flexport at high-impact comms moments and help create events and written communications
  • Own the big show, our monthly Global All-Hands
  • Review our current internal comms mix to assess and where possible, improve its efficacy
  • Lead and develop a team of three experienced Internal Communications specialists
You should have: 
  • A BA or equivalent degree, preferably in communications, journalism or related area
  • 10+ years of experience in internal communications or employee engagement, including 3+ years leading a team and 3+ years in a global environment. Public company experience a plus!
  • A team mentality. Flexport is a team-oriented company that requires effective collaboration to drive company-wide results. You are someone who not only likes working in a team, but enjoys leading one, too
  • Personality in your writing (and you’re not afraid to show it)
  • Strong planning skills. You know how to manage complex projects, multiple stakeholders and competing priorities to create an actionable plan and get the most impactful work done. You build the feedback loops that will make your plan a success: determining and informing the right stakeholders in Comms, Global Brand and beyond, gaining their buy-in and keeping them informed
  • Poise. You know what questions to ask to get to the heart of the matter and aren’t afraid to ask them
  • Lots of energy. We run a lean team so get ready to roll up your sleeves. Sometimes you’ll be the visionary, sometimes you’ll provide the first draft
About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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