Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are based in the US.

The Role

As our first dedicated Email Marketing Manager, you will be a key contributor in order to help Knock hit revenue goals and increased customer engagement through successful email campaigns. You will also be responsible for supporting product launches, customer marketing initiatives, and sales development programs. This role can be based in our Seattle office (once we reopen) or be US-based remote, and will report directly to our Director of Demand Generation.

The Team

The Go-To-Market team, which includes Marketing, Sales and Customer Success, is a high energy group that loves evangelizing and delivering industry leading business solutions to both new and existing customers. A happy customer is the best business strategy of all.

The primary objectives of the go-to market team are to generate a pipeline for new, quality sales opportunities, land new customers, expand business within our existing customers, and retain 100% of our customers.

Day to Day

• Develop and run a high functioning email process and program -- managing email databases, running email campaigns end to end, developing email drip campaigns, and creating newsletters.
• Supporting product launches, customer marketing initiatives, and sales development programs.
• Impact sales revenue generated from email marketing efforts
• Increase engagement from customer focused initiatives
• 30 days - deploy an email campaign from Pardot, email opt-in
• 60 days - process built; what needs to happen in order for an email to go out (understanding email databases, organized data in order to start segmenting)
• 90 days - nurture campaigns built and deployed

Basic Qualifications

• Tech: Pardot, Salesforce, Mailchimp, HTML, Excel, pivot tables, content management systems, knowledge with Google Analytics.
• General understanding of B2B MarTech stack.
• Strong written communication, copywriting skills and project management skills.
• Thrives when using process and automation to drive efficiency.
• Ability to work under tight deadlines.
• Personal attributes: analytical, curious, regimented, results-oriented

Nice to have

• Graphic design skills
• Data visualization
• Event management
• Sales enablement tools (ex: Outreach, Salesloft)

Why you'll love it here!

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k to help you save for the future.
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all, and encourage all to apply!