It's time you had a client success position worthy of your talent.

One where you are: respected for your contribution to company success, rewarded for your human touch with customers, and challenged to the limits of your intellect.

That's what you can expect as a Customer Support Representative at Gravity Payments. Here are three ways we're different.

First, we're zealous about our mission to stand with independent business owners.

Second, we see being a Client Success Engineer as a career. Employees here aren't defined by their role or title, but rather by the value they provide the organization. We'll expect you to communicate, be accountable, and take the initiative to serve our merchants and the company.

Third, we know that our support team is the heart of Gravity. You're paid like you matter. You work at our headquarters. And you have the same access as everybody else to freebies like cold-brew coffee, catered Wednesday lunches, and Friday-morning bagels.

If that sounds good so far, here is some more information about the work.

Here's the kind of person you are

You're empathetic, curious, and kind.

You have an aptitude for technology and a head for numbers.

You want to pursue a career in a progressive financial technology field.

You're psyched about working with customers over the phone, by email, and via chat to help them troubleshoot technical issues.

You like cultivating great customer relationships.

You want to work with every single team in the company -- supporting them and advising them on how to better serve our customers.

This is what you'll do at Gravity

Support

Answer phone calls, emails, and chat inquiries from customers.

Help customers troubleshoot problems with credit card processing. (Don't worry: We'll train you.)

Reconcile deposits and statements for our customers.

Never stop learning.

Dance with chaos. The work can be unpredictable, stressful, deeply rewarding, and crazy fast.

Strategy

Participate in one of our three team pods, specializing in either tech, customer experience, or operational relations

Conduct research and analysis to best support our merchants.

Come up with ideas on how to make Gravity better.

And these are the skills you'll bring with you

The ability to write and speak like a thoughtful, empathetic human.

A hunger for learning.

A passion for serving customers.

Technical aptitude. You don't have to be a programmer, but you do need to be able to work in a number of different systems simultaneously.

A knack for organization and a slightly freakish passion for sweating the details.

Self-motivation.

The ability to speak Japanese.

Sound like you?

Great! We can't wait to meet you.