Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About you:

You are eager to get your foot in the door at a fast paced, rapidly growing startup. You demonstrate the ability to excel in a dynamic work environment as an early member of a growing organization. As a part of the billing team, you will bring a commitment to customer service (both with internal and external customers) and a growth mindset to solving problems.

You will:

• Become a subject matter expert in Convoy billing operations; ensure customer invoices are sent quickly and accurately through a variety of methods and requirements
• Update SOPs and training materials as needed based on escalations
• Provide excellent email and phone customer support
• Research and resolve invoicing issues with customer accounts and internal account teams
• Train team members on customer billing processes and requirements 
• Be the point of contact for internal escalations, delegating work as needed
• Manage an offshore team and be the point of escalation for the work that they are responsible for; such as researching issues and directing the offshore team to resolution
• Understand workflows and reporting capabilities of several different transportation management systems
• Participate in & contribute to billing process improvement initiatives
• Be responsible for additional projects as assigned
• Collaborate across different departmental teams and be a strong team player 

We're looking for someone who has:

• 2-3 years of customer service experience
• Strong verbal and written communication skills
• Efficient and effective problem solving abilities while diving deep into understanding the root cause of the problem
• Proficient skills in Excel and SQL
• Excellent project organization and time management skills
• Ability to quickly learn new technology systems 

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 

* On demand primary care through 98.6

* Generous paid time off

* Paid parental leave program 

* Fertility benefit solutions via Progyny

* Child-care and adult/elder-care options through Bright Horizons

* Opportunity to join and contribute to one of our Employee Resource Groups

* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!