Billing Support Agent at Hostwinds

| Seattle
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About us:

Hostwinds is changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services at a reasonable price. We pride ourselves in our great customer service to our clients. We provide a full gambit of services from basic hosting to enterprise cloud deployments. We are developing new cutting edge technologies and are looking for new team members who share our passion.

As a Billing Support Agent, you will be working closely with the director to help assist our Cients account needs. You will play a crucial role in ensuring that our clients receive an experience that would meet and exceed expectations, by acting as an expert on our policies and procedures. The ideal candidate will have previous sales and customer service experience. You will be communicating with our clients in regards to their account services and order status. Respond timely and accurately to Cients daily requests for service and billing questions. You will act as a resource to the team, gathering information, solving problems, and communicating with the Department Director regarding Cients accounts.

Responsibilities

  • General

    • Accurately review and approve incoming new client orders

    • Communicate with clients via ticketing system and provide detail accurate information regarding billing concerns

    • Investigate to resolve client invoice discrepancies with their services in order to ensure timely Client payments and refunds.

    • Be well versed in company policy and procedures regarding our services and able to accurately relay the information to our clients.

    • Participate in new initiatives to improve the level of service and excellence we provide to our Clients

    • Act as a resource to the team by assisting with projects, gathering information, solving problems, and communicating with other teams.

  • Client Engagement

    • Answer incoming live chat requests regarding clients questions

    • Finding “out of the box” solutions for our clients while working within our normal policies

    • Strong oral and written communication and interpersonal skills to assist in resolving our Client's account needs.

    • Maintain professionalism while assisting our Clients with challenging account related issues.

Qualification Requirements:

  • 2+ Years of customer service, sales or related positions

  • Comprehensive Computer Experience

  • General technical understanding

  • Must be detail-oriented, organized self-starter with an ability to prioritize workload

  • Ability to use critical thinking to find answers to complex issues and come up with non-standard solutions

  • Ability to plan and manage time throughout the day to deliver optimum coverage

  • Quick learner

  • Must be able to type 40 to 50 wpm

  • Have an energetic personality to be part of a fun work culture

Why work for us:

  • Competitive Compensation

  • Benefits (Medical, Vision and Dental) after 60 days of employment!

  • Free parking at our Seattle office

  • Generous PTO

  • Great coffee!

  • Company parties

  • Fun work culture

 

Position located in Seattle office, we do not offer out of state telecommuting. Candidates must be eligible to work in the United States. We do not offer visa sponsorship.

Hostwinds

About Hostwinds:

Hostwinds is a Seattle based hosting company that was founded in 2010. Hostwinds began changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services, at a reasonable price. Our dedicated staff ensure that our clients feel respected, satisfied and cared for at all times.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Material UILibraries
    • Styled ComponentsLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is easy to get to we are close to light rail and bus stops. We also offer free parking at our Seattle office.

An Insider's view of Hostwinds

What’s the vibe like in the office?

The office vibe is relaxed and startup in feel. I enjoy working here because I do not feel limited in my creativity or my impact on the company due to the open office layout as well as direct access to every part of the company including management. No company I have worked with before has had such an "open door" feel as this one.

Ron

Web Support Specialist

How do you collaborate with other teams in the company?

When I code features that involve other teams in the company, I often ask for their input as far as what features they would like to see.

Matthew

Senior PHP Developer

How does the company support your career growth?

One of my favorite thing is to watch an employee move up in our company. We encourage career development by mentoring and providing training. It sets our employees up for success and we get to retain talent.

Tasnim

Director of Human Resources

How do you make yourself accessible to the rest of the team?

My door is always open for all staf members, I've enjoyed hearing, and then implementing great ideas that have come from all levels of our company. For my managers, I fully empower and convey to them that I trust in their decisions. I'm available day or night for them, if they're contacting me, I know the decision to do so was not made lightly.

Michael

Chief Operating Officer

What's something quirky about your company?

Hostwinds offers one of the most laid back work environments (and the strongest coffee) that I have ever had the pleasure of experiencing. Without the added pressure of an ultra-formal workplace, it’s easy to build relationships with fellow coworkers and feel like a part of the family from the get-go.

Jamie

Billing Specialist

What are Hostwinds Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
We have free snacks, coffee and tea.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Promote from within
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