Founded in October 2015, with headquarters in Seattle, WA, FlyHomes is a real estate and fintech company focused on making home buying seamless, transparent, and fun. Since the then, FlyHomes has continued to rapidly scale its team, focusing on helping buyers across Seattle, San Francisco Bay Area, Chicago, and new emerging marketplaces to purchase more than $300M in homes annually.
About the job:
As the Closing Lead, you are responsible for the “home stretch” of our client’s home buying journey. From the moment a client’s offer is accepted, to the time they walk into their new home, you will be their “go to” person, their consultant, their problem solver (and sometimes even their therapist). You will manage multiple moving pieces and work with multiple third parties to ensure a smooth and timely closing. You will keep the process on track and quickly resolve any issues. Maintaining a high quality of customer service will be key to your success, and you will use this to drive FlyHomes' growth and create 'Clients For Life.'
Roles & responsibilities:
- Guide and educate clients on every step of the closing process and ensure all deadlines are met
- Work with lenders to find the right product and negotiate the best pricing to meet client needs
- Facilitate communication between all parties including the clients, escrow, lenders, and agents
- Implement creative solutions to resolve issues that arise while maintaining client satisfaction
- Identify and report areas of improvement to the leadership team in an effort to expand the scope of the client experience
- Drive referral business by maintaining relationships with clients post-closing
Job requirements:
- Ability to take on multiple tasks at the same time
- Ability to navigate ambiguity
- Can-do, “I got this” mentality
- Good organization and prioritization skills
- Basic Excel Experience
- No Real Estate experience needed!
Benefits:
- 401(k) plan, 401(k) company-match, Life-insurance
- Medical/dental/vision insurance packages to fit your needs
- Unlimited vacation policy; work hard and take time off when you need it