Company Description

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.

We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career! 

Headquartered in Seattle's Pioneer Square neighborhood, we are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016. We can't wait for you to join us!

Job Description

The Role: PayScale is seeking a technically savvy and efficiency minded individual to join our Customer Success team as a Customer Enablement Specialist.

This role reports to the Manager, Customer Enablement and works within our Enablement group to handle incoming customer support requests for our multi-product customer base. This role will collaborate closely with Customer Success Management, Customer Operations, and Product Engineering teams to reply to and resolve customer support requests.

In this role, you will:

• Manage support ticket queue in Salesforce CRM
• Triage support requests via in-product troubleshooting & screen-share
• Reply to customers via chat, phone & email
• Follow requests through full resolution

The Person: The ideal individual for this opportunity brings the following to the table:

• A natural tendency to ‘take things apart to see how they work’
• An agile mentality, positive attitude, and eagerness to learn
• An innate ability to build dialogue & an interest in understanding customer needs
• Task oriented problem solver that enjoys seeing issues through to resolution
• A sense of urgency and a willingness to challenge assumptions and go beyond what’s expected

Qualifications

• 1-3 years’ experience in a customer facing role
• Associate or Bachelor’s Degree
• Experience working with Salesforce or CRM tool(s) desired
• Background in SaaS, software, or technology support preferred

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays!
• 401k with company match