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Customer Service Representative

| Seattle

About the Role:

Are you ready to play an instrumental role as a member of a growing customer support team? We are looking for team members with impeccable focus and delivery on all modes of communication with our community of Doctors, Healthcare Professionals and Consumers. You will be immersed in a rapidly changing and growing environment and will be expected to actively contribute suggestions to improve customer happiness and further the company’s success. The Connect Team promotes a strong customer-centered focus, not only to connect customers with their chosen doctors, but as a direct line to RealSelf customers. We gather customer feedback and use that rare insight to improve the service we provide as a team and company.

In this role you will: 

  • Provide exceptional phone, text, and email support to consumers and health care providers in an effective manner via provided tools
  • Help guide consumers through various processes and assisting to connect them with doctors and medical offices
  • Continually focus on deepening consumer relationships by providing outstanding support
  • Provide feedback in order to improve overall customer happiness 

About You:

Are you an upbeat team-player with excellent organization and communication skills? Do you thrive on being the first line of customer support? RealSelf is looking for a patient, quick thinking communicator to handle customer queries with finesse. 

You might be the right fit if you have:

  • 1-2 years of experience in a customer facing position (i.e. retail, call center, support, sales, or help desk)
  • Ability to tactfully question and actively listen to customer issues and questions
  • Capacity to handle multiple tasks and organize effectively
  • Hard working, motivated, and honest; works effectively in a fast paced environment
  • Strong communication and interpersonal skills through email, phone, text, and personal interaction
  • Proficient use of web-based products, especially Google tools
  • Experience with a CRM tool a plus but not required (Desk.com, ZenDesk or SalesForce)
  • Proficiency in Spanish a plus but not required
  • Comfortable working with Mac OS and Apple products’ 

Travel: Travel is not anticipated for this role.

Work Environment: The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work! Telecommute option dependent on job function at discretion of the manager.

Relocation is not available for this position.

About RealSelf
RealSelf is the world’s largest online destination to learn about elective cosmetic procedures, and to find the right doctor or clinic for you. More than 10 million people visit RealSelf each month to find out which treatments and providers live up to their promise of being "Worth It." RealSelf is powered by unbiased experiences shared by consumers for hundreds of treatments, ranging from simple skincare to high consideration cosmetic surgeries. Offering millions of photos and medical expert answers, RealSelf has become the essential resource and service for those seeking to find the right local provider.

Check out our realselflife instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoLead Gen

Location

We are in Seattle's original neighborhood that boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via public transit.

An Insider's view of RealSelf

What's something quirky about your company?

Having worked in the tech startup space for ten years, I’m used to all the perks that come with our industry. RealSelf has all the typical perks, but what really stood out to me as quirky and unique is our transformation room. A tranquil room where employees can recharge during the day either individually or with regular yoga/meditation sessions.

James

SEO Content Specialist

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Trust & Safety Manager

How do you collaborate with other teams in the company?

As Marketing Copywriter, I’ve got the unique privilege of partnering across our Email, Product, and Brand teams to help drive marketing initiatives forward. Each day I use the power of language to connect with our audience in interesting and impactful ways. Collaborating with such bright colleagues is a fun, challenging, and exhilarating experience

Jamachia

Marketing Copywriter

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the physical fitness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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