• Opportunity to drive customer success for the world’s largest enterprise customers as they revolutionize their businesses
• Build amazing experiences for customers to help them along their AI and ML journey
• Partner with marketing, sales, and business teams to deliver compelling support offerings to drive adoption and account health
• Deeply understand our customers, their needs, and be their best advocate for our joint success

Algorithmia automates, optimizes, and accelerates every step of the journey to deploying of AI and ML at scale. We allow anyone to run models on massively parallel infrastructure in minutes instead of months. In our cloud or your datacenter - all completely managed for maximum performance at minimum cost. Already trusted by over 90k developers and major enterprise customers, Algorithmia makes scalable Machine Learning fast, simple, and cost-effective for everyone.

To keep up with new customer growth, Algorithmia is seeking a Customer Success Manager (CSM) to join our team to help support and manage new and existing Algorithmia Enterprise customers. You will be responsible for the onboarding, support and advocacy for all customers, while working with key partners teams on education and training, best practice coaching, and developer support. You will also coordinate with sales and implementation teams to ensure flawless execution of the post-sales onboarding and deployment experience. Customer Success is high visibility throughout the company and is critical to the most important financial institutions, intelligence agencies, and private companies in the world.

As a CSM at Algorithmia, you’ll join a company that’s scaling rapidly and already has huge customer demand. You’ll solve real customer problems, make an impact, and work in a flexible environment that encourages you to follow your own interests as well. You’ll be welcomed into an intelligent, driven company, and gain access to fantastic perks beyond just salary, equity, and insurance benefits.

What you'll do:

• Ensure Algorithmia delivers an exceptional customer experience at every step
• Handle customer requests using Zendesk and be part of the support team as the first point of contact to resolve, triage, escalate and manage any customer issues
• Be the “Voice of the Customer” - advocate for customers to ensure they achieve their goals and work with our Product teams on the prioritization and development of new features
• Proactively monitor customer health to resolve any potential issues
• Help onboard customers from Proof of Concept to Production
• Provide and coordinate training on Algorithmia’s platform and services
• Be part of our on-call rotation to triage off-hour incidents
• Occasional travel to customer locations to provide onsite training
• Track, monitor and report support SLAs, respond promptly to all customer inquiries
• Help create a positive, inclusive, results-oriented culture
• We’re a startup, and things are growing quickly and these responsibilities will evolve over time.

An ideal candidate will have:

• Knowledge of Python, Java, R or other programing language
• Background or familiarity in one or more of the following: Cloud, SaaS, AI, ML, or DevOps technologies
• An impeccable written and verbal communication skills
• Technical degree or relevant industry experience with a track record of success
• Are highly collaborative, especially with the ability to work well with diverse and distributed stakeholders
• Deep empathy for customers, and understand that Algorithmia would not exist without them
• Love studying and seeing how customers and technology can work better together
• Knowledge of or hands-on experience with AI, Machine Learning, Data Science, and/or Data Engineering

Algorithmia is an equal opportunity employer and we value diversity at our core. We will never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and encourage everyone to apply.