Snap! Mobile company image
Snap! Mobile
View Profile
Jobs//Customer Success//

Customer Success Manager

Sorry, this job was removed at 4:40 p.m. (PST) on Thursday, March 12, 2020
View 59 Jobs
Find out who's hiring in Seattle.
See all Customer Success jobs in Seattle
View 59 Jobs
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job

Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Success Manager to join our growing team at our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support group leaders across the country to help them realize and exceed their fundraising goals.

 

Responsibilities:

  • Work alongside external Market Development Managers by supporting their territory, ensuring our customers are set up for long term success
  • On-board new customers and provide expert customer insight to internal constituents including product, marketing, and sales
  • Operate as lead point of contact for any and all matters specific to assigned accounts by providing best in class customer support and product knowledge
  • Resolve customer issues and complaints in a timely and efficient manner
  • Build credibility and trust with customers
  • Assist with campaign launches and managing territory’s book of business
  • Up-sell/cross-sell customers on our products and services
  • Proactively identify issues and engage with customers to reduce risk and churn
  • Develop tools, processes, and best practices to ensure that customers are getting the best value out of the Snap! Platform
  • Exceed performance targets

 

What We’re Looking For:

  • Bachelor’s Degree
  • 2-3 years of prior experience in a dedicated Customer Success or Account Management role preferred
  • Experience managing large volume of clients preferred
  • Comfortable and confident making 30+ calls per day
  • Team player who works well with others
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Determined, eager to take initiative
  • Self-driven, competitive, and proactive nature

 

What you’ll find with us:

Our employees share a passion for revolutionizing the fundraising experience for schools, teams, and clubs all across the United States. We are working to transform a system we were all once a part of. The second you walk into the door you will be greeted by the team and never face a dull day at work. Who can say no to pizza and Catch Phrase on Fridays? We offer a fun, inclusive environment where teams are not only who we serve, but who we are.

 

Join us today as we Change the Game!

See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Erik Anderson
VP of Enterprise Sales
EXPANDING WITH EASE
Keeping the customer in mind increases team confidence
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
I trust my team implicitly but don’t expect perfection. In turn, we’re able to learn from the wins and losses and continuously refine our approach as we evolve.
Tyler Palmer
Senior Product Manager
A TEAM-FIRST MENTALITY
Learning, growing and succeeding — together
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Snap! has the leadership in place to help employees develop in every department.
Erin Meek
Senior Manager of Events and Projects
RELISHING IN REMOTE CULTURE
Putting PEP in every employee’s step
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Many of the initiatives and events that we host are ideas suggested from our employees. We encourage anyone to reach out to the PEP team and work with them to implement their beneficial ideas.

What are Snap! Mobile Perks + Benefits

Snap! Mobile Benefits Overview

At Snap! Mobile, we are proud to offer unlimited paid time off, 401K with a company match, 13 paid holidays, maternity and paternity leave benefits and company-paid life insurance.

Culture
Open door policy
OKR operational model
Team based strategic planning
Remote work program
Snap! Raise allows employees to take advantage of remote work programs at their manager's discretion.
Diversity
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Medical and dependent care costs can pile up. We provide an opportunity to save on those expenses by taking advantage of pre-tax benefits with a Flexible Spending Account!
Dental insurance
Snap! Raise offers dental coverage for our employees and their families through Guardian, covering 100% of the cost of preventative care, including x-rays.
Vision insurance
Snap! Raise offers vision benefits for our employees and their families through VSP Vision Care to help our employees get the most out of their vision care and have lower out-of-pocket costs.
Health insurance
Snap! Raise Medical Benefits are available through Cigna for Employees, their Children, and their Spouse/ Domestic Partner. Benefits begin after 6 days of employment.
Life insurance
Snap! Raise provides Basic Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance to our employees through Guardian.
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Our 401k plan provides the opportunity to save for retirement on a tax- advantaged basis with 4% matching from the employer, starting on the first of the month after 90 days of employment.
Company equity
Snap! Raise offers stock options beginning at 6 months of employment through our employee profit-sharing program. This program includes vesting over a four-year period.
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Snap! Raise observes 9 major holidays, plus a floating holiday: New Year's Day, Memorial Day, 3rd and 4th of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve/Christmas Day.
Office Perks
Pet friendly
Professional Development
Job training & conferences
Snap! Raise offers employee development efforts within a wide range of professional training programs, including job-specific, management and leadership development.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
View full list of perks + benefits

More Jobs at Snap! Mobile

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Snap! MobileFind similar jobs like this