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Customer Success Manager

| Bellevue

Who are you?

We are looking for an organized, passionate individual with previous customer-facing experience working with multiple customers at once. You will able to adapt with a dynamic organization and collaborate with technical and non-technical stakeholders. You are outcome focused and demonstrate good interpersonal and soft skills. Desire for your customers to be wildly successful in Apptio. Does this sound like you?

Who are we?

Our team plays a wide variety of roles engaging various internal organizations to provide an outstanding customer experience. Our strength lies on our ability to collaborate; we challenge and encourage each other to think creatively and come up with new ideas to improve CSM workflow processes and the overall customer experience.

What we want you to do:

Develop a full grasp of the Apptio suite of products, including:

  • Best practices for deployment and maintenance
  • The value proposition and sales messaging

Drive customer enablement plans against the customer’s roadmap to ensure that adoption is mapped to customer’s true needs.

Establish operational discipline with customer to ensure product can support additional processes for long term adoption and utilization.

Represent the voice of the customer cross functionally within Apptio.

Effectively communicate and work alongside the Apptio Account Team to improve customer outcomes and keep customer adoption strong.

Provide customer with overview of the latest product capabilities.

Encourage customers to use the Apptio Community.

Serve as an escalation point and advocate on support cases.

Requirements:

Basic Qualifications:

  • Bachelor’s Degree or equivalent experience
  • 2+ years in a customer facing relationship role leading multiple clients in portfolio.
  • Ability to demonstrate analytical and problem solving skills

Preferred Qualifications:

  • Previous CSM experience
  • Willingness to learn a technical product
  • Experience with working with a SaaS software.
  • High-energy personality and examples of working in a team environment.
  • Knowledge of IT Industry and/or Finance.

 **Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k and other voluntary programs.

The Company 

Apptio (NASDAQ: APTI) is the business management system of record for hybrid IT. We transform the way IT runs its business and makes decisions. With our cloud-based applications, IT leaders manage, plan and optimize their technology investments across on-premises and cloud. With Apptio, IT leaders become strategic partners to the business by demonstrating value of IT investments, accelerate innovation and shift their technology investments from running the business to digital innovation. Hundreds of customers choose Apptio as their business system of record for hybrid IT. For more information, please visit www.Apptio.com.

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

In the heart of downtown Bellevue, Apptio is close to shopping, entertainment & restaurants; as well as public transit and major highways.

An Insider's view of Apptio

What are some social events your company does?

Apptio has an annual company holiday party and an annual company summer picnic. In Products & Engineering, we also have release parties, hackathons, white elephant gift exchanges, and teams occasionally host a 'Bite of Apptio', which is a food happy hour with different themes. The social events are a great way to meet coworkers from other teams!

Kalise Ball

Software Development Engineer II

What projects are you most excited about?

We’re improving our deployment methods and it’s really exciting. We’re using modern technologies to reduce deployment failures, increase developer velocity and empower engineers to own their own applications. We’re exploring cutting edge technologies and contributing to well-known and highly regarded open-source.

Lee Briggs

Principal Infrastructure Engineer

What does career growth look like on your team?

Each person is empowered to make choices every day that have direct impact on everyone's success. All ideas are given fair consideration. In my 5+ years here I have seen great career growth - everything from junior engineers right out of college up to highly experienced leaders encouraged to take that next big step.

Tanner Means

Senior Software Development Engineer

How do you empower your team to be more creative?

I constantly ask what is speeding them up or slowing them down. I ask for things to be thought of as "what if" and "why not". Oftentimes, especially in a team setting, a solution is simpler than expected. Collectively, we can solve most problems on our own, but for the things that need muscle or grease, I make those my priority.

Jarod Greene

VP, Product Marketing

What are Apptio Perks + Benefits

Apptio Benefits Overview

Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, Apptio stock and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k, employee stock purchase plan and other voluntary programs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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