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Customer Success Operations Analyst (Contract)

| Seattle

Company Description

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people. 

We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!

Job Description

We are seeking a Customer Success (CS) Operations Analyst contractor to partner with our CS organization in the development and support of standardized processes to build, scale and drive team effectiveness. You will report to the Director of Customer Success Operations and work with a talented and motivated team that is committed to the success of the customer and our organization.

In this role, the individual will:

  • Implement, manage, and optimize Salesforce and other software tools utilizing standard methodologies.
  • Participate in special initiatives that standardize processes and promote business objectives.
  • Assist in the creation of workflows and custom object design and build.
  • Assist in the administration, configuration, and maintenance of Gainsight. Work with CS teams to solve problems and build out additional functionality.
  • Create reports and documentation.

The ideal individual for this opportunity brings the following:

  • Clear communicator with excellent written, verbal, and listening skills.
  • Proven ability to work multi-functionally to understand business requirements and translate them to effective use of applications.
  • Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and effectively communicate solutions.
  • Ability to understand the broader business context and apply technology to complex interrelated business processes.
  • A passion for technology and experience working in Sales Operations or Customer Success in a Software as a Service company.

Qualifications

 

  • Proficiency in Salesforce.com administration.
  • Solid data and analytics skills and familiarity with Agile development.
  • Able to work in a fast-paced environment; comfortable testing and proving results through data
  • Bachelor’s Degree or equivalent experience
  • 1-2 years of experience in similar role

 

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Perks:

  • Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
  • Onsite lockers, showers, and clothes dryer
  • Bike storage
  • Gender neutral bathrooms on most floors
  • Mothers' Room
  • Sitting-Standing ergo friendly desks
  • Weekly company sponsored happy hours
  • Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)
  • Flexible work hours and potentially ability to work from home
Read Full Job Description

Location

PayScale's headquarters are located in the heart of the action in Seattle's historic Pioneer Square neighborhood.

An Insider's view of PayScale

How would you describe the company’s work-life balance?

We pride ourselves on providing balance to our employees! Unlimited PTO, summer office closure during the week of July 4th, consistent 40 hour work weeks, etc. We believe that if our employees have a life outside of PayScale that they will be more productive, more innovative, and that ultimately they'll decide to stay with us longer :)

Chris Stiemert

Director, Talent Acquisition

What projects are you most excited about?

On the sales team we're constantly innovating the ways that we communicate the value of PayScale to prospective customers. New features and products are added all the time, and it's exciting to work together to find the most effective way to let potential buyers know what's in it for them.

Mackenzie Fuentes

Sales Development Representative, Team Captain

What’s the vibe like in the office?

It’s a beer on a bad day, a coffee on a rainy Monday morning. The ups and downs come with the stress of work and real life, but with that the true comfort of coworkers who know what’s going on and assist where they can. It’s a good place to be and a better place to work.

Tom Owen

Client Management Support Specialist

What are PayScale Perks + Benefits

PayScale Benefits Overview

Unlimited Paid Time Off policy
100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
Long Term Disability, Short Term Disability, and Company-paid Life Insurance
Maternity and Paternity Leave
10 paid holidays!
Summer office closure, entire week of July 4th
401k with company match, vests immediately
Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
Onsite lockers, showers, and clothes dryer
Bike storage
Gender neutral bathrooms on most floors
Mothers' Room
Sitting-Standing ergo friendly desks
Weekly company sponsored happy hours
Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)
Flexible work hours and potentially ability to work from home

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical, Dependent Care (can be used towards day care costs), Parking, Transit
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Fido Friday's the first Friday of every month!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
We know creating an environment that values diverse perspectives and backgrounds is what enables us to have more innovative ideas and best serve our customers.
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