Customer Support Representative

| Seattle

Customer Support Representative

We’re looking for a tech savvy, eager learner who is looking to not only provide excellent service for our clients, but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

Our team is known to be passionate about serving our clients and we are looking to find someone who has a desire to provide a "go the extra mile" customer experience. And to better serve our clients, we’re looking for people who are flexible with different shift schedules.
 

Responsibilities:

  • Provide phone and email support for our clients
  • Assist clients in troubleshooting credit card processing equipment and related systems (training provided)
  • Reconcile deposits and statements for our customers
  • Offer administrative support to our operations and sales departments
  • Perform research upon request to better our support department, our company, and our clients
  • Able to work with team to cover different shift schedules
  • Continuous learning which may include cross-training into multiple departments

 

Requirements:

  • Strong oral and written communication ability (over the phone and email)
  • Quick and eager learner
  • Passionate about building relationships with and servicing our clients
  • Technical aptitude
  • Highly organized with strong follow-up and attention to detail
  • Self-starting and driven
  • Ability to self-manage and multi-task projects with varying degrees of priority
  • Flexibility to work outside of normal business hours, including after-hours and weekends in order to best serve our clients
  • Fluency in Spanish, Japanese or Thai language highly preferred

Gravity Payments is a local payment processor that provides support for small to mid-sized businesses by providing the lowest rates on their credit card processing and the highest level of customer service that is unmatched by competitors. We have helped businesses in the Northwest and throughout the country

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

5601 22nd Ave NW, Seattle, WA 98107

An Insider's view of Gravity Payments

What are some social events your company does?

One of the coolest events we host is our speaker series, where we invite guest speakers to come in for a Q&A and happy hour. We also have a group that does weekly game nights, along with an annual 24 hour gaming marathon/charity event which is always a big hit! Beyond that, we have lots of potlucks, bbq's, and team and company-wide happy hours!

Lauren

Office Manager

What projects are you most excited about?

I am excited about so many projects here. From running leadership development trainings to hosting authors and other speakers for our Gravity Speaker Series, the company has given me countless opportunities to pursue my passions during my day-to-day work.

Bobby

Head of Learning and Development

What does career growth look like on your team?

Growth at Gravity can be described as an amoeba, rather than as a ladder to climb. Talent and efficiency is cultivated, and teams are developed rather than individuals stepping on each other constantly trying to get ahead. I love that this inspires us all to learn and grow together as a company.

Ashlie

Business Analyst

What are Gravity Payments Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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