HELP US MAKE HISTORY. Millions trust Leafly to help them find unbiased information about nearby strains and dispensaries, discover new cannabis brands and products, and to stay up-to-date on the latest cannabis information. Leafly started as an excel spreadsheet and has since grown to become the world’s largest cannabis information resource. We’re expanding rapidly, and we’re looking for driven, forward-thinking leaders to help us achieve our goal of shaping the global cannabis landscape.

A career at Leafly combines the excitement of a start-up, the social purpose of a non-profit, and the growth opportunities of a corporation. Leafly salaries and benefit packages are very competitive, the office perks are excellent, and we promise that you’ll never be bored. If you have what it takes, you’ll be joining a global network of innovative, passionate individuals on a revolutionary mission to change the world for the better.

We are seeking a Customer Support Specialist to work on our Operations team located in Seattle, WA.

What You Will Be Doing:

We are looking for an exceptional Customer Support Specialist to provide timely and appropriate responses to user inquiries and dispensary reviews, as well as assign and forward inquiries to departments and teams as appropriate. As well as helping create and update support processes and documentation.

Responsibilities:

• Respond to customer email, phone, and live chat inquiries and/or forward to appropriate parties
• Assist with new lead generation through support inbox
• Compile feature requests from customers for future development
• Moderate strain, dispensary, and photos reviews submitted by users
• Monitor Leafly Pickup orders and triage late orders 
• Various administrative tasks - data entry, research, compiling lists
• Identify, drive and support miscellaneous projects as needed

Qualifications:

•  1+ years of experience in a customer service-related role (preferred but not required)
• Knowledge of cannabis and the cannabis industry (preferred but not required)
• Committed to ensuring customer satisfaction
• Ability to maintain a positive demeanor under stress, and roll with the punches
• Strong attention to detail
• Ability to multi-task and resolve issues in a fast-paced environment
• Exceptional verbal and written communication skills
• Spanish or French language skills are desirable
• 50 WPM typing ability 

*Have you experienced the Leafly app? We are actively seeking individuals that understand our product and have a zest for learning more. Download on iOS and Android today and subscribe to our newsletter for updates. 

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Leafly is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

Please, no phone calls/no recruiting agencies.

The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended.