Delivery Manager, Asia
Vlocity is a fast-growing enterprise applications company focused on bringing industry-specific business processes to the cloud. With 400 employees around the world and customers on six continents, Vlocity has been the fastest-growing independent software vendor on the Salesforce platform for two years running. Vlocity is currently shipping version 18 of its application suite, and has raised over $100MM in capital from investors including Salesforce.com, Accenture and Sutter Hill Ventures.
Vlocity develops software to help communications, media & energy providers, insurance carriers and government agencies digitally engage customers through their channels and devices of choice. We serve dozens of the world’s Fortune 5000 companies including Sky Italia, Telecom Italia, TELUS, 3, Telecom Argentina, Cellcom, New York Life, Farmers Insurance, Harvard Pilgrim, and Anthem. Our solutions run on our customers’ web sites, in their contact centers and on the mobile devices of their service and sales professionals – providing a compelling, modern, omnichannel experience. Despite the complexity and sophistication of the enterprise business processes we enable, we believe the user experience should be as simple and compelling as a consumer application.
Vlocity puts the customer first in everything we do - and our Delivery Managers are critical to the success of this approach.
You will engage early with the customer, often during the sales cycle, and help them (and their system integrator partners) shape a plan to deliver the solution that will transform their business.
You’ll use your knowledge of implementation best practices and the Vlocity product set to formulate a plan that will deliver value quickly - and act as a platform for future innovation - and you’ll stay with the customer as they execute it.
Throughout the program, you’ll act as the customer advocate within Vlocity - reporting progress, identifying, articulating and mitigating risk, and coordinating activities and resources. You’ll bring a wealth of Vlocity resources and tools to enhance the program team and to ensure customer success.
Position requires 75% travel to Hong Kong.
Required Qualifications
- You’ll have 5+ years’ experience of leading deployment teams, ideally using Agile development techniques, through full project lifecycles
- You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations
- Ideally, you will have extensive experience of at least one of our industry sectors - telecommunications, media, insurance, healthcare or public sector
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering an executive presentation
- You’ll have the vision to help us take our company to the next level
- You'll be willing to travel extensively
- You'll be fluent in Cantonese
Technical Skills
- Project Management techniques and methodologies (e.g Agile)
- Project Management tools (e.g. JIRA)
- A working knowledge of the Salesforce platform and applications
Desired Certifications / Qualifications
- Bachelors or Masters degree in Computer Science, Software Engineering, Business or a related field
- Certified Scrum Master
- PMP/PMI
- Salesforce Administrator