We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA

Dir, Applications Development Mgmt at ServiceNow

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are looking for a pioneering product leader responsible for defining and leading ServiceNow's Employee Facing Digital Experiences which includes our Employee Portal Intranet and internal employee Mobile App. The Director will drive the product roadmap for these experiences working closely with key stakeholders across the organization, including IT, HR, Finance, Facilities, Internal Employee Communications and partner with the ServiceNow Product organization. The ideal candidate has a track record of making data driven decisions and delivering innovative, personalized employee facing digital experiences that drive business outcomes.
This role is a great opportunity for a software development leader who has several years of experience building enterprise scale web applications, who understands all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. Likes understanding business problems and effectively maps it to the technology used to develop the applications, gives highest priority to quality and performance and ready to make critical decisions in scenarios such as customer escalations and requirements prioritization.
The candidate should to be able to plan and coordinate complex discussions across teams, working with technical and non-technical users, including software and quality engineers, product managers, program managers, support teams.
We need someone who is comfortable building teams, developing staff, and leading by example and inspiring people. The candidate must possess strong verbal and written communication skills, management skills to convince the senior leadership team at ServiceNow about breakthrough designs and architecture, be self-driven and deliver high quality results in a fast paced environment.
What You Get To Do In This Role
  • Operate as the Product Owner of ServiceNow's employee facing digital experiences (Portal & Mobile), creating and owning a clear and well prioritized roadmap for feature delivery
  • Develop personalized and relevant digital employee journeys that support our brand and goals, and delight employees using ServiceNow platform.
  • Lead a cross functional team of product owners, and developers to prioritize initiatives, define requirements, manage development timelines, and evaluate performance
  • As part of Now-on-Now partner with the Product team to implement new features and functionality and provide feedback and business value delivered, influence roadmaps. Share it with customers and experiences and influence their buying decisions
  • Partner and influence executive leaders across the company, including the Chief People Officer, Chief Communication Officer, and CIO

To be successful in this role you have
  • 12+ years of enterprise application development experience
  • 8+ years of management experience with some senior management experience (responsible for managing multiple teams and senior managers)
  • Experience in SaaS and/or building enterprise web applications
  • Able to analyze a problem (be it functional feature or a technical implementation) and come up with alternatives and recommendations. Has a full customer mindset, focused on driving successful customer outcomes and strong loyalty
  • Strong understanding of data structures, algorithms, object oriented design and design patterns
  • Demonstrates exceptional communication, prioritization and influence skills
  • Leads from the front with their sleeves rolled up
  • Thrives in a dynamic, fast-paced environment by innovating and executing
  • Is known for their uncompromising integrity and always does the right thing
  • Deep experience using data analytics to solve business problems
  • Master's Degree in Computer Science or equivalent experience
  • Experience with any Search technology/platform is a plus
  • Experience building Mobile application is highly desirable
  • Experience with the ServiceNow Platform is a plus

Required Skills And Experience
  • Passion for software development and problem-solving
  • Experience in SaaS and/or Cloud Infrastructure development
  • Experience with building enterprise web applications
  • Strong understanding of data structures, algorithms, object oriented design and design patterns
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • Solid architecture, debugging and testing skills
  • Master's Degree in Computer Science or equivalent experience

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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