Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA), and with over $400 million in funding from top venture capital firms like Sequoia, Capital G (Google), and Accel, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.

Our award-winning company culture values humility, and leaders who know how to listen. CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.

We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.

Here is what you will be doing at UiPath:

· Put in place an escalation process while managing escalations to executives.

· Unlock any blocking issue of the customer journey through adapted solutions escalations.

· Migrate situations between customer, pa Lead cross-functionally to drive customer success.

· Know the implementation Partners and learn from existing experiences.

· Gather feedback from other departments, including Sales, Pre-sales, Support, Product, Partners.

· Advocate for changes in other departments’ ways of working and collaborate

· Drive company-wide definition of ideal customer’s journey.

· Create company-wide customer feedback loop.

· Drive alignment with Sales ,CSM & Product. Be informed regarding customers’ important news.

· Key metrics for the GPS team at company level. CSA.

· Feedback from Peer. Recruit, mentor, inspire the team.

· Anticipate and recruit in advance great candidate

· Follow a rigorous interview process

· Create a customer centric culture Achieve operational excellence

· Dispose of real time data for all customer success related metrics..

 What you will bring:

· Bachelor’s degree in Engineering or Computer Science

· 15+ years relevant work experience in a customer-facing customer success

· Performed leadership roles and managed MMM.

· Solid technical background with hands on experience in digital technologies

· Experience in technical support, project management, technical sales and consultancy

· Familiarity with software and front-end development

· Excellent verbal and written communication skills

· Strong analytical and problem-solving skills

· Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

· Strong communication and interpersonal skills. Proven experience building strong teams.

· Proven track record in a highly-professional customer service in a dynamic, start-up environment.

· Diplomacy, tact, and poise

We must have caught your attention if you've read so far, so we should talk.

** At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.