Director, Business Operations

| Seattle
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward! 
Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
About you:
Convoy is looking for an accomplished operations leader to manage Business Operations across our entire Demand organization in an effort to accelerate growth. In this highly-visible role, you’ll be responsible for leading, managing, and reporting on internal projects that drive scale and working closely with internal partners across both sides of the marketplace. The ideal candidate will be an expert communicator, have experience gathering and quantifying project and program requirements, leading cross-functional programs, and adept at analyzing data to make informed decisions. Working alongside the Director of Sales Strategy, this role will play a pivotal part in growing Convoy into a multi-billion dollar business. 

Responsibilities:

  • Develop and scale foundational infrastructure, tools and processes to operate Demand and Convoy - customer on-boarding, cross-functional tools, market research, etc. 
  • Manage rhythm of the business i.e. drive increased visibility for our leadership team into business performance and opportunities for growth
  • Support annual and quarterly strategic planning process. Facilitate org-wide strategic planning to set priorities and OKR’s
  • Define, launch and execute strategic demand initiatives
  • Influence cross-functional stakeholders on goals, process design / hand-offs and decision making
  • Foster a culture of continuous improvement and standardization 
  • Define metrics in ambiguous environments and hold teams accountable for outcomes
  • Build best-in-class business operations team that specializes in solving ambiguous, cross-functional programs 

Required Skills and Experience:

  • BA/BS with 7-10 years of experience with a focus on business operations or management consulting
  • Experience building and scaling large-scale strategic and cross-functional programs from the ground-up
  • Experience with developing and deploying organizational strategies and goals
  • Desire to work in fast-paced, challenging environment.
  • Ability to effectively advise senior leadership.
  • Ability to prioritize and demonstrate relentless discipline in achieving goals.
  • Strong ownership, bias for action, and willingness to roll-up your sleeves.
  • Built and scaled high-functioning teams; great coach and mentor to the team

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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