Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About you:

The Director, Shipper Insights heads up our efforts at developing and delivering world-class supply-chain / transportation insights that solve meaningful customer problems. You will report to the head of Business Operations & Sales Strategy, working with our Sales and Account Management teams, while also collaborating closely with our Data Science, Product, Engineering and Marketing orgs. You’ll identify, articulate and propose thoughtful ideas that help our customers answer their hardest ‘why’ and ‘how’ questions. You’ll collaborate closely with our peerless Data Science, Product, Engineering and Marketing folks, helping unlock the full value of Convoy’s Digital Freight Network through at-scale products and processes. It necessitates blending your intimate knowledge of our customers, the broader market and Convoy’s deep quantitative view into supply chains in order to guide the creation of whimsical stories, grounded in data, that get our customers to ‘happily ever after’.

You will:

• Own and drive the Shipper Insights strategy, maintaining a long-term perspective that is continuously grounded in feedback and learnings from our shippers.
• Build, manage and lead a team of storytellers / business strategists who are capable of mining for insights and turning them into compelling narratives that help solve our customers’ problems.
• Communicate program goals, status, progress and issues to stakeholders throughout the company.
• Effectively guide and collaborate with partners in Data Science, Engineering and Product at identifying, building and launching insight-related products for our customers.
• Work alongside Marketing in crafting insight-focused assets that build thought leadership and increase sales velocity.
• Help mentor and coach the front-line sales team on incorporating insights into sales motions throughout the customer lifecycle.

We’re looking for someone who has:

• BS or Advanced Degree in Economics, Finance, Statistics, Computer Science, Operations Research, a natural science or equivalent quantitative subject.
• 10+ years of experience at a top-tier tech company or consulting firm where you leveraged quantitative analysis, analytics, and data science in order to solve business problems, preferably in a customer-facing role.
• 7+ years of experience managing teams of both technical and non-technical resources.
• A masterful storyteller, capable of distilling complex ideas and data into simple, digestible and compelling narratives.
• High degree of comfort with ambiguity, with the ability to think and act both strategically and tactically in unstructured problem spaces.
• Experience building, scaling and evolving ambiguous strategic and cross-functional programs from the ground-up.
• A firm sense of ownership, where you get your hands messy in the details, but do so in service of letting our sales team shine with our customers.
• Worked with and influenced external VP-level / C-Suite stakeholders.

Nice to haves:

• Worked closely with sales teams and/or directly with enterprise customers.
• Reimagined and executed supply chain optimizations.
• Data visualization and/or early product prototyping / design.
• Working knowledge of scientific / statistical languages such as R or Python.

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 

* On demand primary care through 98.6

* Generous paid time off

* Paid parental leave program 

* Fertility benefit solutions via Progyny

* Child-care and adult/elder-care options through Bright Horizons

* Opportunity to join and contribute to one of our Employee Resource Groups

* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!