Director of Success at Barn2Door

| Seattle
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Director of Success

WE ONLY consider applicants with strong experience in Software-as-a-Service (SaaS). If you have NO or little experience in Software, please do NOT apply.

About
Barn2Door is a Seattle-based food+tech startup that helps local farms sell direct to buyers through all digital channels, including web, social and mobile. We exist to empower Farmers who care about our planet.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth. 

Overview

In this role as a Director of Success (Success Leader), you’ll be responsible for building and managing a team of dynamic professionals committed to serving our Farmers, driving product adoption, platform volume, renewals, upgrade and managing the production of brand assets. As the Company’s Success Leader, you will be in a key leadership role at Barn2Door. We’re looking for an entrepreneurial individual who thrives on challenges, understands urgency, and is looking for an opportunity to elevate their experience to the Board room.

As the Company’s Success Leader, you’ll be responsible for consulting regularly with other Executives to advance improvements in the Success process, improve retention, increase volume and manage our customer base. This is an exciting opportunity to join a rapidly growing SaaS company and help shape and scale the Success organization. We’re looking for sharp, energetic and detail-oriented Success Leader who is passionate about implementing solutions to accelerate the growth of the Company. In this role, you will take ownership of all existing Farm account throughout their entire lifecycle - onboarding, account management, brand assets, audit, renewals, upgrades and platform volume. You will be responsible for building, managing and developing a high-performance SaaS Success team; creating a methodical, data-driven Success process; managing pipelines for onboarding, renewals, upgrades and service tickets. 

As an Executive in the Company, you will be expected to embody our core values and carry yourself above and beyond reproach - leading by example.

Responsibilities

  • Grow and manage our Success team, aggressively expanding platform adoption, volume and exceed renewal and upgrade targets
  • Build and maintain strong relationships with our marquee customers
  • Lead in-person presentations to the Leadership Team 
  • Work in collaboration with Marketing and Sales to build and manage Existing Account pipelines
  • Develop and implement a scalable Success process, surveying, at-risk
  • Recruit, hire, train and lead a high-performing Success team
  • Work with internal team members to ensure successful on-boarding and implementation for new clients
  • Rigorously map our Success process, content and messaging to map our evolving platform capabilities, priorities and onboarding methodology
  • Leverage CRM data to construct, forecast, and manage Success activity to meet and exceed MRR, volume growth and unit retention targets
  • Collaborate with internal product teams and provide feedback from the field to help shape future development
  • Work closely with the Leadership Team to provide input on the growth of the business and align revenue strategy with overall company objectives

Requirements

  • 5-8 years of Success experience in Software, preferably with an emphasis on SaaS and high transaction volumes
  • Record of meeting or exceeding Success targets
  • Demonstrated ability to develop and lead a high-performing Success team in a fast-paced environment
  • Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our customers
  • Exceptional in-person, verbal and written communication skills a must (comfortable presenting alone in front of large groups)
  • Ability to work in an entrepreneurial work environment where self-motivated individuals succeed
  • Proven track record of being efficiency driven, honing in on process, strategy and team improvements to (in our case) aggressively go to market / capture market share
  • Established relationships with Senior and C-level executives
  • Bachelor’s or Master’s degree in business or related field
  • Preferred farm food or farming domain knowledge

Training

We are big advocates of training and ongoing professional growth. In this position, as a Success Leader, you will be responsible for formulating and improving ongoing training. The goal of training is to help all Success personnel acquire and maintain sufficient domain knowledge and platform expertise to effectively communicate the value of our solution and to navigate customer questions and secure renewals and upgrades. You will be expected to work closely with Marketing on lifecycle messaging, content development, automation and campaigns.. 

Compensation

  • Compensation range of $100k-$125k dependent on experience (DOE)
  • Incentive Stock Options (ISOs) purchase stock in a high-growth startup
  • 10 days PTO, 5 days Sick Leave and 11 Paid Holidays
  • 100% premium coverage for Medical, Dental, Vision and AD&D (Employee-only)
  • Real experience in a high profile startup company just hitting its growth curve
  • Ongoing training and professional development
  • Opportunity to be a rock star - great exposure and upside
  • Hip startup office environment in lower Fremont (on the Burke Gilman trail)

Net-net

We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubSpotLead Gen

Location

Located in Fremont on North Lake Union with unobstructed views of downtown Seattle. The office is on the Burke Gilman Trail, near Fremont Brewery.

An Insider's view of Barn2Door

What’s the vibe like in the office?

We are made up of genuine, hardworking individuals who truly have a passion for what we are doing and who we are serving! Our office is fun and fast-paced. We value professional growth, plus we have Thirsty Thursdays every month.

Abby

Farm Account Executive

What projects are you most excited about?

I’m most excited about creating training and education for Farmers on our product. This gives them the tools to be as successful as possible and reach more people. Building a team that offers world class support and education allows Farmers to better help their communities and the planet.

Patrick

Technical Support Lead

How has your career grown since starting at the company?

Barn2Door has empowered me to grow into my career. With the help and support of my managers and teammates and the trust given to me to make a difference to the business, I've been able to take on challenges and learn at a pace that is both manageable yet exciting.

Sam

Software Engineer

What is your vision for the company?

Barn2Door emerged from the idea that Farmers should profit more from the products they sell—without a middleman marking up prices. We believe food should be as convenient to buy direct from local Farmers as it is to go to the grocery store or buy from an online grocer. We are passionate about powering Farms' success.

Janelle

Founder and CEO

How do you collaborate with other teams in the company?

Since we are a fast-paced startup, there's constantly collaboration between departments. Across the business, people are willing to jump in and contribute their talents to get things done!

Emma

Product Marketing Manager

What are Barn2Door Perks + Benefits

Barn2Door Benefits Overview

As an early-stage high Growth Startup, employees benefit from seeing a company being built from the ground up, accelerated career growth opportunities and attractive (pre-public) stock options. Barn2Door has an enviable location in Fremont, with sweeping water views of downtown (from North Lake Union). Located on the Burke Gilman Trail for easy access by bike (and bike storage), nearby coffee shops, lunch spots, retail, Gasworks Park and iconic Fremont Brewery affords employees the opportunity to grab a bite or brew with fellow employees.

We look for opportunities to collaborate and socialize across teams. We host weekly all company meetings, monthly department meetings, and have 'bonding' challenges like step challenges, book club, sports teams, Farm workdays and more. We are big fans of continued growth and learning, with regular Friday Brown Bags, Virtual Cooking Classes and department training(s).

Culture
Volunteer in local community
Barn2Door recently implemented Farm WorkDays! We love rolling up our sleeves to help Farms - in the office and out of the office!
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
Examples include: Hubspot and Mailchimp certifications.
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