Entry Level Help Desk Technician at EagleView

| Bellevue
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Can you handle the lightening quick pace and challenges that come from working for one of the fastest growing private companies in America? EagleView Technologies' revenue has grown over 2,400% over the last three years and we've been recognized as one of the best and most innovative companies to work for in the area. We've reinvented how multiple, multi-billion dollar industries do business with our patented software as a service (SaaS) and are always looking for resourceful, top-performers to join our team. We have a "work-hard, play-hard" culture which could mean a spontaneous nerf gun war might break out at any time, and on breaks, our team members might relax in the "game pit" with Xbox soccer tournaments. We believe that a happy and healthy workforce is important so we keep our kitchen stocked with food and drinks and sponsor recreational sports teams throughout the year. If you take your profession seriously, love to work hard and create something really great while having fun, this might be the right place for you. 

Currently we're looking for applicants for the role of Help Desk Technician. If after reading more about the position below you feel like you might be the right person for us and EagleView might be the right company for you please take a few minutes to complete our brief application and we'll be in touch.

This position will add to our current team by supporting the stability and maintenance of our development infrastructure and ensuring the smooth operation of the processes supporting those efforts. You will actively participate in a help desk role supporting employee laptops, desktops, and printer environments. To be a successful candidate you must show an eagerness to learn, the desire to "roll up" your sleeves to ensure corporate objectives are met and the ability to work within a fast moving, ever-changing environment.

RESPONSIBILITIES INCLUDE:

  • Install and maintain desktop software (Windows and macOS)
  • Account creation/modification with Active Directory/Exchange
  • Hardware/Software repair and troubleshooting
  • Troubleshoot client-side network issues including VPN
  • Troubleshoot issues over the phone for remote users
  • Identify and remove viruses and malware
  • Support android and iOS smart-phones and tablets
  • Manage hardware inventory using asset tracking software
  • 1+ years' experience in end-user support
  • Broad knowledge of computers, including windows OS, macOS, networking and software fundamentals
  • Experience dealing with troubleshooting remote user's issues
  • Comfortable working from a command prompt (ipconfig, ping, tracert)
  • Knowledge configuring office multi-function devices
  • Some exposure to Windows Server environment
  • Experience configuring iPhone/android devices
  • Ability to lift equipment weighing up to 60 pounds
  • Preferred - CompTIA A+ Certification or equivalent experience
  • Preferred - Experience supporting a mixed OS environment
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages

Location

10900 NE 4th Street, Bellevue, WA 98004

An Insider's view of EagleView

What’s the vibe like in the office?

I can definitely say that I’ve learned how to work through total chaos- the greatest of chaos, mind you. It’s rare when you hear silence in our office. From whistles and duck sounds to Nerf gun wars and flying squealing monkeys, I can assure you that there’s never a dull moment working at EagleView.

ALENA BENTLEY

INSIDE ACCOUNT MANAGER

What projects are you most excited about?

I’m really excited about our nationwide property analytics database. We are applying machine learning and AI to EagleView’s high-resolution imagery to extract meaningful information from every single pixel, at multiple times a year.

SHAY STRONG

DIRECTOR OF DATA SCIENCE & MACHINE LEARNING

What are some things you learned at the company?

EagleView has been a tremendous catalyst for my professional growth. I never thought I’d be so lucky to end up in a role that I’m so invested in. My coworkers and managers have been an incredible resource from day one, and I’ve gained knowledge and confidence in my field due to the constant support.

AARON TEDROW

ACCOUNTANT

What unique initiatives do you have that encourage innovation?

With imagery from drones and smartphones processed using point-clouds and modeling to provide building measurements for construction and insurance adjustment, EagleView is going to help eliminate time consuming and dangerous work on ladders by estimators and adjusters. This is going to really save lives and let customers receive estimates faster.

AJAI SEHGAL

Chief Technology Officer

What does career growth look like on your team?

Over my career at EagleView, I’ve consistently grown as an employee in several ways and I’m continuously learning new things each and every day. The assessment process allows me to give and receive feedback that creates all-around better employees. This type of feedback helped lead me to my promotion—my first promotion ever within a company.

THADDEUS HAGOOD

GEOMATICS MANAGER

What are EagleView Perks + Benefits

EagleView Benefits Overview

EagleView offers a “Work-hard, play-hard” culture, generous and flexible paid time off plus seven paid holidays and four floating holidays.

Medical & dental insurance, vision coverage, and prescription coverage and pays a majority of premiums for employees & covered dependents, and more

401(k) and Roth IRA plans, First Tech Credit Union memberships, and tuition assistance for eligible courses of study

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent Care FSA.
Generous Parental Leave
Flexible Work Schedule
EagleView provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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