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Firmwide AV Lead



West Monroe isn't a startup consulting firm, but we act like one.  If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. We are a team of enthusiasts always focused on improving our execution and our stakeholders’ performance. Sound interesting?  Then West Monroe Partners just might be the place for you

The Audio/Visual (AV) Lead within the Infrastructure and Operations team will be responsible for Firmwide AV solution. This individual will be the point of contact for all items related to the support of our AV and operational needs for the firm. 

Our Engineer must have a passion for technical and business collaboration, and desires to ensure our partners have the tools that will allow them to best serve our customers each day. S/he is comfortable being a team player and a team leader, with the ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives and vendors. This candidate will serve as a leader of our AV solutions and needs to be have a strong sense of urgency and a track record of pushing solutions from concept through to production and including ongoing operational support and system health management.\

The primary focus will be end user support and management of all operational aspects of our firmwide AV solutions including Skype for Business and larger meeting support.

Key Responsibilities

  • Accountable for highly available AV capabilities.
  • Focus on the AV “run” model; Research and recommend areas for improvements/efficiencies.
  • Leverages both internal and external resources in creating and/or supporting technical solutions.
  • Takes ownership for a successful service delivery—across functions, system development/IT, operations, and production support teams.
  • Be the customer champion, influencing other technology colleagues and vendors in ensuring customer satisfaction.
  • Serving as the internal Subject Matter Expert for AV and other collaborative technologies.

Leadership & Communication

  • Develop and drive the AV Roadmap, based on business objectives, competitive landscape, and resource constraints.
  • Lead by example—as both the face of West Coast Support, as well as a member of Dedicated IT for West Monroe
  • Work collaboratively with stakeholders to ensure the IT solutions delivered meet the needs of the business
  • Work cross-functionally to ensure AV systems perform at a high level of quality and stability
  • Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.  
  • Analyze each specific request and determine the underlying problem and recommend proper solution.
  • Understand and execute standard escalation procedures with tier two support.
  • Strong communication skills to be able to work with employees to troubleshoot technical issues. 

Execution 

  • Create and prioritize work queue—without requiring constant direction
  • A high bar across the board - from your own contributions to the people you work with to the projects you work on
  • Manage a multi-dimensional portfolio—often working through competing priorities
  • Manage and facilitate teams, sharing knowledge across both teammates and end users
  • Desire to learn - Learning and improving your craft is important for all of us, if you're constantly learning you're in a better position provide value and will keep our line partners focused on delivering the best solutions for our clients
  • Set clear goals and envision / execute—both in support of your accountabilities, as well as the Dedicated AV strategy
  • Experience servicing audiovisual systems including LCD/DLP/CRT projection systems, audio/video system controls and switches. 
  • Ability to trouble-shoot complex audio, video and control system problems is a must
  • Experience or familiarity with Crestron and Trio Polycom conferencing, Skype for Business and BlueJeans. 
  • Experience with Mobile device support, laptop imaging, remote access support

Operations

  • Work with the leadership team to proactively suggest, define, launch, and drive organizational and operational initiatives.
  • Develop and execute executive level communications and messaging (including monthly operational reports, risk and issue analysis, and strategic presentations) to educate and influence key stakeholders
  • Savvy with data - You know how to leverage data to make decisions
  • Background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, desktop imaging, a plus
  • Previous experience supporting MacBook (or other OS-related devices) a plus.

Qualification

  • Bachelor’s degree in Computer Science, MIS, or equivalent required
  • Excellent organizational, time-management, verbal and written communication skills
  • 3-5 years customer service related experience 
  • 2-3 years working as a sole technical resource preferred
  • 3-5 years hands on experience supporting Audio/Video/Collaborative technologies—namely any Polycom video conferencing systems
Read Full Job Description

Location

West Monroe is located in the heart of downtown Seattle, a few blocks away from Pike Place Market. We are accessible by all major forms of transit.

An Insider's view of West Monroe Partners

How does your team reward individual success?

Our value of meritocracy allows success to be defined as uniquely as our people, an experience that has allowed me to thrive within West Monroe based on my own skills, not by competition with others.

Kathryn

Senior Consultant

What's the biggest problem your team is solving?

As a technology consultant, my greatest reward is in crafting solutions that free up our clients to focus on more meaningful work.

Karanbir

Experienced Consultant

How does the company support your career growth?

Career growth at West Monroe is about defining your unique career path. In addition to serving clients, each employee chooses how they want to contribute to our culture. This could be through mentoring other technologists on the latest technology, or through our chiefs program where you choose to Chief of anything you choose, like fitness or BBQ.

Robin

Manager

What are West Monroe Partners Perks + Benefits

West Monroe Partners Benefits Overview

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
To ensure that we all share in our combined success, every employee participates in our Employee Stock Ownership Plan (ESOP). Our ESOP is designed to reward loyalty and company performance.
Performance Bonus
Our bonus program includes an annual performance bonus, travel bonuses to recognize nights away from home, spot bonuses, quarterly recognition awards, and more
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Our flexible work policy allows for different work arrangements such as regular telecommuting, alternative schedules, or part-time.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Our flexible (also known as unlimited) PTO policy empowers our employees to make decisions about their own vacation time.
Paid Volunteer Time
West Monroe sets aside one day a year for its employees to participate in a "National Day of Change" firmwide volunteer effort. We also offer incentives for those who volunteer on their own time.
Paid Holidays
West Monroe offers all employees paid time off for major holidays. We also close the office between Christmas and New Year's Day.
Perks & Discounts
Beer on Tap
Our Chief Beer Officer ensures the office is always stocked with interesting brews.
Company Outings
We sponsor a number of outings, including our quarterly meetings, annual retreat, holiday party, National Day of Change volunteering day, and more.
Game Room
Our office is equipped with a ping pong table, and our Chief Games Officer hosts frequent game nights.
Stocked Kitchen
Happy Hours
We host monthly "4 O'clock Rocks" happy hours in the office after our monthly Town Hall meetings.
Recreational Clubs
Through our Chiefs program, employees can be a champion of anything they are passionate about -- we have employee-led wine tastings, soccer and basketball leagues, game nights, arts outings and more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Employees are required to complete at least 40 hours of continuing education each year. These credits may be earned through external training or by taking advantage of our robust internal curriculum.
Diversity Program
Inclusion & diversity is key to our mission of growing the next generation of leaders. We lead with inclusion because we think you cannot have diversity of thought, experience, and approach without it
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