At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:
Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook platform.
The Help Center Specialist will be responsible for the content development for our Help Center and online community. They will also work alongside our Customer Support Team and Help Center Manager to ensure client questions are answered in a timely manner and that our content provides value to our clients.
Primary Job Responsibilities:

• Determine article creation within the Help Center based on internal and external needs
• Ensure existing content remains current through all changes to the data and product
• Monitors discussions and engages with community members through the Help Center to build a strong user group community
• Identifies and reports trends from community conversations and looks for areas of improvement
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor's degree or equivalent experience required
• 1-2 years of experience in a technical writing or knowledge management role
• Ability to understand technical processes and write content that allows others to easily understand
• Have excellent verbal and written communication skills with a keen eye for detail
• A client-first attitude and with a commitment to quality assurance
• Interested in financial markets or services, particularly private equity and venture capital
• Ability to operate with a strong sense of urgency and deliver results
• Have terrific prioritization skills
• Comfortable to engage with a diverse array of customers
• Team player with the desire to try new ideas in order to achieve greater levels of success
• Experience with Salesforce a plus
• Proficiency with the MS Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
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