Company Overview

Navigating Cancer is the pioneer in patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models, payers and at-risk providers reduce the total cost of cancer care, and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.

The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.

Job Summary

To develop a great cloud-based patient care platform, we need excellent internal IT services and processes. You will be responsible for running and developing internal infrastructure and software to improve the lives and workflows of the employee experience. You will be directly involved with employees in all areas of the company, local and remote as well as working with the Site Reliability Engineering Team to support customer networking and VPNs.

Responsibilities and Duties:

• Own and manage the process for corporate systems (laptops, internal servers, office network), including vendor selection, inventory and lifecycle management, security, and employee training
• Provide troubleshooting and support both in person and remotely for internal employees’ computing, networking, and software issues
• Evolve and manage our security (we are HIPAA compliant) and data integrity processes
• Document and roll out IT and security policies
• Maintain, monitor and troubleshoot corporate network and all internal IT systems
• Setup/troubleshoot customer VPNs (openVPN/IPSec)
• Manage office virtualized servers
• Perform software use and licensing audits and inventory management
• Manage onboarding and offboarding of users and their accounts
• Automation of device deployment and configuration management
• Schedule and roll out new applications and processes
• Learn and support our VoIP systems
• Adhere to, measure, and promote compliance with IT policies
• Create TCO reports for existing and new systems for management
• Participate in the team’s on-call support rotation
• Manage various knowledge management and other productivity tools, developing integration and automation where appropriate

Qualifications and Skills

• Advanced skills with Mac, Windows and system configuration and support (We are an AWS Linux cloud SaaS platform with mixed macOS and Windows office users)
• Experience of enterprise device management
• General knowledge of network routing, NAT, and firewall/VPN concepts
• Experience administering various productivity applications, including Google applications and Office 365
• Demonstrated working knowledge of hardware and networking configuration
• Experience with implementing HIPAA compliant security policies and programs
• Analytical thinker, able to anticipate and solve problems
• Clear communicator, and ability to document process, procedures
• Excellent interpersonal skills, ability to work collaboratively across all areas and levels of the company
• Fast, self-driven learner of new tools and technologies
• Passionate, optimistic, with the internal drive to constantly improve the effectivity and security of the IT solutions

Nice to have:

• Familiar with Apple MDM and DEP
• Linux system administration
• Experience with Active Directory/LDAP or SSO solutions
• Experience with Ansible or similar configuration management tooling

Why work here? 

We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work everyday. You get to work with leading technology, wear many hats, and contribute every day to our business success! You get to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.

This position is full time, in our downtown Seattle office. We offer competitive compensation, benefits and a fantastic work environment. Come join our team and make a difference!

Our Values

Work with Purpose. Work together to improve the lives of cancer patients. Collaborate with team members, have passion, enthusiasm and mission for the work that we do.

Act with Integrity. Communicate openly, be honest, follow through.

Be Agile. Discover creative solutions, welcome change. Adapt and pursue continuous improvement.

Seek Simplicity. Reduce complexity for our customers and patients. Simplify our products, our processes and our messages.

Strive for Growth. Constantly strive to achieve personal, professional, and company goals. Continuous reflection, learning and achievement.