IT Technician

| Seattle

As an IT Technician at IllFonic, you will work within a team responsible for the end user experience of the employees. You will be supporting your co-workers with their computer systems and applications while performing both proactive and reactive maintenance on company assets. The role requires the ability to interface professionally with peers in addition to managing the IT infrastructure. Additionally, your unique ability to translate issues into easy to understand summaries is highly desired, which is something that could really benefit the company.

Responsibilities

  • Configure hardware and software on new and existing computer systems
  • Respond to end user requests; quickly identify, research and resolve their issues
  • Be available off hours for scheduled maintenance, critical update releases, physical office moves
  • Monitor for zero-day exploits and report them to leadership
  • Document standard operating procedures, one-off installations, and end user training
  • Take the initiative to identify, prioritize, call-out, and suggest solutions to problems both big and small
  • Regularly play test builds and provide professional feedback to the team on how to improve our games
  • Share your thoughts about how to make the company a better place to work, improve the creative process, and help deliver better games

Requirements

  • High School degree AND 2 years experience OR 6 years experience
  • Minimum of 2 years industry experience or 1 shipped title
  • Experience with Microsoft Windows, Windows Server, Active Directory, Group Policies
  • Experience in performing and adhering to Standard Operating Procedures (SOP's)
  • Experience in Client Support Administration
  • Experience with building and troubleshooting PC systems and are comfortable with PC maintenance best practices
  • Strict use of code names and complete confidentiality of project information for as long as its required

Bonus

  • Familiar with studio software, such as: Perforce, Visual Studio, Photoshop, Maya
  • Experience with Cisco hardware
  • Experience with AWS
  • Understanding/experience with VMware/virtualization
  • Software administration of internal tools (Perforce, JIRA)
  • Experience with network hardware
  • Experience with Virtualization Technologies (VMware, Hypervisor, etc…)
  • Experience with storage hardware (SAN/DAS/NAS)
  • Experience with Linux (Debian/Ubuntu/CentOS/RHEL/Amazon Linux)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GoLanguages
    • Unreal Engine 4Libraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Amazon Aurora DBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • 3D Max StudioDesign
    • MayaDesign
    • Z BrushDesign
    • Substance PainterDesign
    • Substance DesignerDesign
    • Marvelous DesignerDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • SendGridEmail
    • MeltwaterEmail

Location

We are in the heart of downtown Tacoma. Easy walking to and from public transportation, local eats, and views of the Mt. Rainier and the sound.

An Insider's view of IllFonic

How would you describe the company’s work-life balance?

IllFonic is great for having a real balance between work and life. The sense of community here along with the group goal of avoiding major crunch helps everyone accomplish what needs to be done. Working with fun, creative people who are all passionate about what they do helps considerably.

Jessica

Environment Artist

What does your typical day look like?

IllFonic is a place where I am constantly fueled by the love of game development. Every day I come to work, I find myself surrounded by knowledge, experience, creativity, and inspirational passion. There isn't a day that goes by where I don’t learn something new and exciting from the many talented individuals who comprise this studio.

Jordan

Lead Designer

What makes someone successful on your team?

Production requires a deft touch from a helping hand. No system is perfect, but with a flexible approach and a good grasp of the development process, you can keep the plates spinning without sacrificing the well being of your team. A producer reports to the studio, but ultimately, they work for their team.

Chris

Associate Producer

How do you empower your team to be more creative?

I enjoy spending time with my team and learning what they’re passionate about. When assigning new tasks, I look for opportunities for them to take on challenges that are in line with their creative interests and skills. I’m the happiest and the most creative when I get to do art that I’m excited about. I want people on my team to feel the same.

Izaak

Art Director

What’s the vibe like in the office?

It is always great being excited about your projects but it is even better when you are excited about the people you work with. Illfonic has managed to pull together an amazing group of people across 2 studio locations and I am happy to be working with all of them.

Noah

Prin. UI/UX Designer

What are IllFonic Perks + Benefits

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