As an IT Technician at IllFonic, you will work within a team responsible for the end user experience of the employees. You will be supporting your co-workers with their computer systems and applications while performing both proactive and reactive maintenance on company assets. The role requires the ability to interface professionally with peers in addition to managing the IT infrastructure. Additionally, your unique ability to translate issues into easy to understand summaries is highly desired, which is something that could really benefit the company.

Responsibilities

• Configure hardware and software on new and existing computer systems
• Respond to end user requests; quickly identify, research and resolve their issues
• Be available off hours for scheduled maintenance, critical update releases, physical office moves
• Monitor for zero-day exploits and report them to leadership
• Document standard operating procedures, one-off installations, and end user training
• Take the initiative to identify, prioritize, call-out, and suggest solutions to problems both big and small
• Regularly play test builds and provide professional feedback to the team on how to improve our games
• Share your thoughts about how to make the company a better place to work, improve the creative process, and help deliver better games

Requirements

• High School degree AND 2 years experience OR 6 years experience
• Minimum of 2 years industry experience or 1 shipped title
• Experience with Microsoft Windows, Windows Server, Active Directory, Group Policies
• Experience in performing and adhering to Standard Operating Procedures (SOP's)
• Experience in Client Support Administration
• Experience with building and troubleshooting PC systems and are comfortable with PC maintenance best practices
• Strict use of code names and complete confidentiality of project information for as long as its required

Bonus

• Familiar with studio software, such as: Perforce, Visual Studio, Photoshop, Maya
• Experience with Cisco hardware
• Experience with AWS
• Understanding/experience with VMware/virtualization
• Software administration of internal tools (Perforce, JIRA)
• Experience with network hardware
• Experience with Virtualization Technologies (VMware, Hypervisor, etc…)
• Experience with storage hardware (SAN/DAS/NAS)
• Experience with Linux (Debian/Ubuntu/CentOS/RHEL/Amazon Linux)