IT Technician
SkyKick is a fast-growing pioneer in the cloud market and has won numerous awards from Microsoft Partner of the Year to Red Herring Top 100 North America. Our mission is to build SaaS products that solve the IT industry's cloud challenges. Our products are 100% partner channel focused and have helped over 5,000 global partners build successful cloud businesses by making it easy to move, backup, and manage their customers in the cloud. We empower leaders’ company-wide to develop solutions that are changing expectations. We love the new scale opportunities that come with our growth and would love to share this amazing journey with more passionate people!
We are headquartered in Seattle, WA and as a 100 Best Company in Washington, we offer a competitive comp and benefits package, along with great perks! SkyKick is a proud equal opportunity employer. For more information, visit www.skykick.com.
Our company is currently experiencing rapid growth and we are seeking an IT Technician to join our Engineering team. The IT Technician, initially reporting to the Vice President of Engineering, will share responsibility for all aspects of the day to day IT support for all SkyKick Global offices.
Responsibilities:
- Help Desk ticket investigation and resolution
- Troubleshooting, research, and resolve computer hardware and software Issues
- Troubleshooting and resolving networking and wireless issues
- Troubleshooting and resolving new hire setups as needed to get user fully on-boarded
- Configuring user permissions in cloud SaaS solutions (O365, Dynamics, LastPass, etc.)
- Manage work and schedule to meet customer expectations and within service levels
- Handle multiple competing priorities and adapting to changes in workload
- Asset management of new equipment and storage management
- Purchasing minor items for the office and/or employees
- Setup and inventorying equipment as needed
- Software setup configuration for new employees
- Physical workstation/desk setup for new employees
- Office 365 user and system administration
- Using Microsoft Intune for computer imaging as well as installation of standard SkyKick software
- Ensuring internal Security Policies and Procedures are being met for IT
- Ensuring conference rooms have all standard equipment in working order
- Working with manufacturers to service and repair equipment under warranty as needed
- Ensuring chairs and whiteboards are present and in good condition in conference rooms
- Help with special projects as needed, eg. Tech setup and chairs for all-hands company meeting
- Other duties as assigned
Qualifications
- Associates related to IT or equivalent experience
- At least 1-year experience in a corporate help-desk and IT environment
- Network+, CompTIA A+, and/or equivalent IT industry certification
- Strong interpersonal skills
- Proven excellent skills in written and verbal communication
- Able to lift 50 LBS overhead
- Able to work well under pressure
- Proven ability to work successfully with limited supervision
- Enthusiasm to be continually learning
- Experience with operating and troubleshooting Windows 10, Server 2012 R2, and Server 2016
Preferred
- MCSA: Windows 10 or equivalent Microsoft certification
- At least 2 years' experience in corporate help-desk environment
- Azure AD-joined devices and Microsoft Intune familiarity
- Basic PowerShell scripting understanding
- Office 365 user
SkyKick is unable to support Visa candidates at this time.