At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.

In just over a decade, PitchBook has reached over 1,000 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.

About the Role:

The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of Customer Success – Enterprise with a passion for technology and an interest in the private equity and venture capital industry.

At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it!

The Manager of Customer Success – Enterprise will lead a growing team of Account Managers while having ownership of retention, team leadership, and personnel development.

Primary Job Responsibilities:

Will lead and inspire a team of Account Managers by fostering an environment that empowers personal and organizational growth:

• Identify and drive key objectives and results for the team
• Responsible for the retention and growth of our enterprise book business managed by their direct reports
• Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues
• Collaborate with teams of Account Managers to strategize on retention and growth of clients
• Design and deliver ongoing team trainings on PitchBook's offerings to ensure AMs are well-equipped to map and sell to our largest most complex client accounts
• Drive sales within current client accounts by enabling AM's to meet and exceed sales quotas
• Participate and contribute to Customer Success Leadership meetings
• Goes above and beyond to ensure customer satisfaction
• Grows customer lifetime value
• Is a team player and enjoys working as a part of a global, close-knit team 

Skills and Qualifications:

• 5+ years of experience in either account management, customer success, or sales
• 2+ years as a manager with direct reports
• Four-year college degree
• Excellent written and oral communication skills with a keen eye for detail
• Relentless drive to ensure "Customers Are King"
• Track record of meeting sales quota

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.