Description

Manager, Security and Operations Compliance (M3)

This position reports to: Sr. Manager, Security and Operations Compliance

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

We’re looking for a highly motivated, collaborative and technically experienced Manager, Security and Operations Compliance with ability to manage and execute risk-based application security audits including risk assessments, audit planning, audit testing, control evaluation and report drafting with the intent of achieving and maintaining SSAE18/SOC2 certification. 

You will be a key member of our team and play an important role in defining the application Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyze difficult problems, work proactively and efficiently with technical teams, think out-of-box and provide pragmatic solutions and recommendations. 

Responsibilities:

• Integrate with platform development and SDLC program to proactively identify applications for certification
• Successfully project manage and drive testing activities across various teams within the organization to measure and monitor application compliance with laws, regulations, standards, company policies, procedures and common control framework
• Resolve problems through short-term planning and set priorities to ensure task completion
• Lead, coach and mentor team staff to ensure proper training, consistent execution and skill development
• Help our internal stakeholders understand ServiceNow’s application security and compliance control environment through training, collateral maintenance and knowledge management
• Participate in initiatives in our GRC tool and processes to meet compliance business needs
• Develop and enhance dashboards for management level reporting
• Manage budget within own area
• Support the Sr. Manager of Security and Operations Compliance in the management of the Operational Compliance function to include managing daily activities of direct employees

In order to be successful in this role, we need someone who has:

• Minimum Education Required:  Bachelor's degree in Technology, Accounting, Management Information Systems or related discipline from a four year university
• Minimum 7+ years working in the field of technology, compliance or audit
• Advanced understanding of internal control and the demonstrated ability to evaluate and determine the adequacy of controls by considering business, IT and infrastructure risks.
• Direct and recent working experience with SSAE18 and SOC2 Type2
• Relevant professional certifications such as CISSP, CISA, CISM, CIPP, GIAC, PMP
• Proven ability to manage large projects across multiple teams and regions
• Ability to understand the intent of compliance requirements to provide effective and meaningful analysis, training and recommendations
• Excellent report writing skills, ability to prepare compliance reports and associated metrics for senior leadership
• Excellent verbal and written communication skills
• Ability to work effectively with other members of the GRC organization to drive results
• Flexibility in working hours to align with global regional teams when needed
• Prior experience of working in the Security and Compliance group at a SaaS/Cloud company or with security and risk practice of a Big 4 firm preferred

Work Environment

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.