Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com. 

Job Description

Medical Directors at Accolade support the business needs of the organization and this role will specifically support military beneficiaries across many branches of the armed services (Navy, Marine Corps, Army, Air Force) in our Government Solutions organization.  This is accomplished by way of strategic, analytic and tactical means. The role is operational and “hands on,” in that the Medical Director supports and guides Accolade member facing personnel in their management of beneficaries (aka patients or members). An Accolade Medical Director needs be highly collaborative at all levels of the organization and must possess strong communication skills.

A day in the life…

· Provide clinical guidance to nurses and other member facing Accolade personnel

· Manage strategic clinical relationships with health plan Medical Directors

· Assist with Sales and Account Management support

· Manage member grievances and service escalations that are clinical in nature

· Partner with Clinical Analytics and Reporting to identify member and customer trends and opportunities

· Respond to requests of the Executive Management team when needed

· Provide clinical leadership in the development, implementation, communication, and documentation of Accolade clinical programs, policies, procedures, and processes

· Participate in Accolade’s Quality Management program and Quality Committee

· Collaborate with Regulatory and Legal teams to ensure Accolade meets required contractual, accrediting, and licensing obligations

· Manage individual priorities, deadlines and deliverables.

· Ensure that we are continuously raising our standard of excellence by implementing best practices around our clinical procedures/processes.

· Build lasting relationships with Accolade Health Assistant Center personnel, Outside Medical Directors and Leadership.

Qualifications

·  Experience serving in the military is strongly preferred

· A Medical Degree (MD or DO) and prior clinical experience is required. Must possess a current license as a physician in a state of the United States

· Minimum of 5 years of experience in a progressive health care management environment, preferably with a health plan or other payer.

· Results-oriented individual with an ability to work well with a variety of internal and external constituents.

· Experience in clinical analytics

· Ability to travel regularly between Plymouth Meeting, PA and Seattle, WA sites

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.

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