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Mid Market Customer Success Manager

| Redmond

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation. If you’re interested in learning more about career opportunities, visit pushpay.com. 
ABOUT THE TEAM

Be a part of building the team that ensures our customers have a true partner and advocate in the successful adoption and use of our solutions. Through thoughtful deployment, training and ongoing support our team delivers a world class experience enabling our customers to achieve their organizational goals. 
ABOUT THE POSITION

At Pushpay the Mid-Market Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director of Customer Success. 
KEY RESPONSIBILITIES

Revenue Retention : You will have targets and goals that ensure our customers stay customers. 
Adoption Target : We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization. 
Upsell : We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features. 
High Sales Activities : You will have the opportunity to work with 100’s of customers and with that come a responsibility to make large volumes of calls and emails. 
Pushpay Product Training and Assistance : You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell. 
Other related duties as assigned. 
QUALIFICATIONS

2 years+ of sales, account management, or customer success experience. 
Bachelor’s Degree or 5+ years of experience. 
Proven track record with quota/ target attainment. 
Ability to build relationships with large account sets. 
Managed 100+ accounts in prior roles.

PREFERRED SKILLS

  • Experienced. You have at least 2 years of inside sales, account management or renewal team management experience. You’ve used and have working knowledge of Salesforce.com or a similar CRM system.
  • Experience with maintenance renewal process, Non-for-Profit, Education, or Faith verticals and/or background in software preferred. 
  • Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups. 
  • Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”. 
  • Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work. 
  • Business Minded. You love learning technology, and have impeccable business acumen. 
  • Detail Oriented. You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail. 
  • People Person. You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization. 
  • Performer. You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don’t settle for the status quo. You love to “over” perform and can show your successes. 
  • Naturally Curious. You love to learn about why and how things work. Your favorite question as a child was “Why?”. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day. 
  • Fun and Fast Paced . You like the start-up world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.

Pushpay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pushpay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!

Julia

SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!

Sally

Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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