Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Flexe is transforming the $1.6T logistics industry. For more information, please visit flexe.com.

The Customer Support Team within our Operations Department supports our clients who use Flexe as an ongoing, sustainable, and scalable solution to their supply chain needs. Successful candidates for this position have a customer-centric attitude, an ownership mentality, and a drive to succeed and grow in a fast-paced environment.

We are looking for a fully remote Operations Associate for our Customer Support team to help us manage our growing network of customers. You will be interacting closely with our clients and partners in day-to-day troubleshooting and assistance, as well as continually striving for enterprise-class customer satisfaction.

Responsibilities:

• Maintain a positive, empathetic and professional attitude to customers at all times
• Acknowledge and resolve customer issues, ensuring prompt response times and a high level of customer satisfaction
• Document customer interactions internally to assist in minimizing future occurrences
• Become an expert on the Flexe platform and be able to assist with any question that our customers may have.

Requirements:

• 1-2 years of experience in customer service or technical support required
• Working knowledge of order fulfillment and transportation industry preferred
• Strong affinity toward documentation and process improvement
• Ability to stay calm under pressure, especially when customers are stressed or upset 
• Experience with Zendesk is a plus
• Must be authorized to work in the US. We will not be sponsoring visas for this role at this time.
• This role is fully remote

#LI-Remote

#LI-OM1

Benefits:

The benefits package at Flexe is thoughtfully designed to help people lead healthy lives in and outside of work.

-Health benefits for individual:

--Dental and vision are covered 100%

--Medical is covered 100% for HSA or a small premium for PPO.

-401k Matching Program

-Internet Stipend, while we're 100% work from home

-$300 Work from home office reimbursement

-20 days of PTO

-13 Total Holidays

--10 company holidays (We've added Juneteenth to our list of holidays observed)

--2 floating holidays

--Take your birthday off!

-Paid Parental Leave & Bereavement Leave

-Paid Volunteer Time

-Industry learning initiatives with talks, demos, site visits. Etc.

Working at Flexe:

Here are a few perks that make day to day work at Flexe even more enjoyable:

-Choice of MacBook or PC and monitor setup, and height adjustable standing desk

-Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub

-PhilanthroFlexe program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.

Other benefits available when in-office:

-Bike lockers and showers

-Fully stocked pantry and beverage fridge

-Bake-off challenges

-Team sports such as Kickball, Softball, etc.

Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.