About the Company: 

Qumulo is the leader in Hybrid Cloud File Storage, providing real-time visibility, scale and control of your data across on-prem and cloud. Qumulo’s real-time analytics enable customers to understand their storage at a granular level, detect bottlenecks and accelerate performance. Built to scale across data center and cloud, Qumulo enables programmatic configuration and management of usage, capacity and performance. Qumulo’s innovative approach continuously delights customers with new capabilities, 100% usable capacity and direct access to experts. See storage made simple at www.qumulo.com.

About the Position:

Qumulo is looking for an International Operations expert to manage the flow of orders from shipment in the US to delivery in EMEA / APAC.  This individual will own all surrounding processes from order fulfillment to final delivery, to include supporting customers in the field for break-fix HW replacements.  

Primary Responsibilities:

• Sales order management with distribution and order fulfillment with logistics providers for Qumulo branded appliances and OEM IHV “Independent HW vendors”
• Manage the flow of orders once shipped and ensure timely delivery to the customer
• Close the order process inside Operations and coordinate with accounting for billing transactions
• Act as the main point of contact for all things related to International Shipping and Logistics 
• Demand and production planning with our 3rd party providers and OEM IHV’s
• Assist with material shortages and expedites 
• Interface with Sales around delivery commits and statuses
• Support the Customer Success organization with service parts dispatch and stocking locations
• Maintain and balance service stocking locations and support “Meet-in-the-Channel” initiatives by working closely with distribution partners 
• Follow up with customers to close RMA’s (expedite return of failed components)
• Implement changes to workflows and improve process efficiency as business scales
• Perform Denied Party Screening and update the tool accordingly
• Provide status updates to the team on a regular basis

Required Personal Attributes:

• Must be a collaborative team player
• Must possess intimate knowledge of International shipping, required documentation and associated requirements and regulations
• Prefered experience with contract manufacturers and enterprise products
• Able to work with cross functional teams and operate autonomously
• Familiarity with enterprise business systems such as Netsuite and Arena
• Familiarity with collaborative cloud tools such as google sheets, docs

Qualifications:

• BS/BA degree or equivalent experience
• Related industry experience - 3 to 5 years

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice