Patient Support Coordinator (PM Shift and Saturdays)

| Seattle

About us 

At 98point6, our mission is bringing technology and medicine together to reinvent healthcare. You’ll collaborate with multiple teams, work across various disciplines and conquer many satisfying challenges. Each day you’ll be working towards profoundly transforming primary care.

Your role and impact

You will play an instrumental role in providing support for 98point6 patients and clinicians. As part of our clinical operations team, you will be assisting in our 24/7 nationwide operations of a fast-paced virtual health clinic, while ensuring our services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You will be working closely with the clinical team to ensure a positive patient experience and commitment to results. The hours of this position are anticipated to be Tuesday though Friday, 3 pm - 11 pm PST, and Saturday, 8 am - 4 pm PST, however, flexibility is required as our clinic continues to grow and scale.

Responsibilities

  • Support clinicians with tasks such as prior authorizations, prescription refills, ordering labs, resulting labs, direct patient follow-up regarding care or condition and identifying needed resources
  • Deliver quality customer service that is consistent with 98point6 policies and procedures
  • Adapt and perform effectively in a continuously changing environment and occasional difficult situations
  • Work closely with clinical operations, clinical research, product and commercial teams to provide comprehensive support to patients via externally-facing tools and resources
  • Assist in continuous process improvement projects to ensure support and resources for patients and clinicians are met

Requirements

  • 1-2+ years in a fast-paced medical office setting handling a high volume of patient care and administrative work
  • Minimum 1-2 years of experience in a primary care or outpatient clinic setting
  • Ability to work Tuesday though Friday, 3 pm - 11 pm PST, and Saturday, 8 am - 4 pm PST with flexibility as needed
  • Medical Assistant certification preferred
  • Self-motivated person with an ability to multitask and adapt to changing business requirements
  • Succinct and professional written/verbal communication 
  • Superior attention to detail

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TerraformFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • DockerFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SumoLogicAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • TuneCMS
    • SalesforceCRM
    • SendGridEmail

Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Clinical Operations Program Manager

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The Legal and Regulatory team at 98point6 is critical to setting strategy for the company. 98point6 must navigate a highly regulated space, so we work in exciting cross functional teams with engineers, product, marketing, and clinical operations to guide the company.

Tori

General Counsel

What is your vision for the company?

Our mission is to make primary care accessible and affordable, inspiring early and frequent use, leading to better overall health and material cost of care savings.

Robbie

CEO

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k, and fully stocked kitchens. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
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