Job Description

Our Employees:  Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy, and open with a high level of integrity.  They value diversity, are inclusive and are committed to a global mindset.

Position Summary:  The Program Operations Specialist role will be responsible for ensuring operational efficiency and team readiness around new selling programs and products. Program management will be a key part of the role, including overseeing program adoption, and actively participating in cross-functional project teams.

Primary Responsibilities: 

• Serve as operational support within F5 Sales & Sales Operations for new and existing subscription programs (e.g. NGINX, Shape, VE Subscriptions, etc.)
• Collaborate with Public Cloud Program Managers on new and existing initiatives (e.g. co-sell motions with cloud providers, development of private offer motions with cloud providers)
• Create bulk uploads with Marketplace utility customers for Private Offers opportunities
• Create Salesforce reports for various cloud programs, illustrate pipeline activity (best case, commit, close, etc.)
• Engage with key stakeholders across Sales Operations, accounting and technology services and cloud alliances, working to proactively drive subscription models and enable Sales teams
• Establish an operational cadence that allows for the proper launch and monitoring of programs and adjust accordingly to drive successful deployment
• Identify and drive resolution on issues; act as first point of contact, effectively escalating where appropriate
• Assist team members with questions, go-to resource for sales operations
• Owns booking process documentation and training materials
• Identify and lead process improvement initiatives, work with Global Cloud Alliances Program Manager on requests for system enhancements.
• Proactively provide project updates to sales operations leadership and other stakeholders.
• Proactively work with cloud alliances team to ensure proper utilization of new and existing initiatives
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related job duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities: 

• Excellent communication, planning, problem solving, troubleshooting, and organizational skills
• Excellent ability to work independently, as well as collaboratively, within a team
• Demonstrate initiative and ability to advance programs/projects while managing multiple initiatives
• Dedicated to meeting and delivering on business objectives
• Self-motivated, proactive communication around projects or anticipated escalations
• Advanced understanding of sales operations processes
• Ability to resolve issues utilizing available resources and understanding of F5 business practices
• Must be detailed oriented with a proven ability to multi-task.
• Expert ability to draw concise, well supported recommendations based on issues presented.
• Advanced Experience with SFDC and Oracle.
• Basic Project Management.
• Good interpersonal, training and presentation skills, with ability to articulate complex processes.
• Ability to build effective relationships with other internal leaders and external business partners [e.g. VP of Sales Ops, VP of Finance, etc.]

Qualifications:

• Bachelor's degree
• 2+ years of sales/sales operations or related experience  
• Proficiency with MS suite of productivity tools
• Knowledge of Salesforce.com from either a sales or administrator perspective is a very strong plus
• Knowledge of configuration, pricing, and quoting processes preferred

Physical Demands and Work Environment: 

• Duties are performed in a normal office environment while sitting at a desk or computer table. 
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).