Dropbox
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Seattle, WA
Remote

Senior Jira / Atlassian Administrator at Dropbox

| Remote
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Role Description 
As a Senior Jira / Atlassian Administrator, you support Jira and related tools across Dropbox. Jira is a strategic platform and application used by most teams across Dropbox and you will play a crucial role in how the platform is used across the organization. You will be responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks. You will be a key partner and SME working with internal PMOs and Jira SME’s across the organization to align Jira to our SDLC and best practices. You are naturally curious and like to solve problems. You are customer-centric.
Responsibilities
In this role, you must be able to:
  • Be the Subject Matter Expert (SME) for Jira Data Center and cloud instances, and other Atlassian products including: Confluence, Access, Trello, and various plugins.  
  • Be a change agent to drive transformation of how we manage work.
  • Drive innovation on how work is performed using Jira
  • Create custom Jira projects, complex workflows and permission schemas
  • Act as an advisor on Jira version upgrades
  • Create training material and standard operating procedure documentation
  • Provide formal and informal training to Jira users, and less experienced Jira Admins
  • Provide guidance and direction to less experience Jira Admins
  • Identify, test and recommend new plugins to meet project requirements
  • Define access permission schemas for internal and external Dropbox users
  • Be a key contact for Atlassian support
  • Align Jira with PMO processes and standards (Waterfall, Agile and Kanban)
  • Install, configure and administer Atlassian tool set, including Jira Data Center and Cloud
  • Troubleshoot application issues and add-on integration issues in Jira and Confluence working with Atlassian support
  • Gather requirements for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests.
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Using Jira REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
  • Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations
  • Install, manage and administer Jira add-ons, plugins, and extensions
  • Develop process workflow for Jira Agile, field configurations, screen schemes, permission schemes and notification schemes in Jira
  • Management of other reporting and collaboration in the environment
  • Providing assistance in the management and support of integrations between tools in development landscape, including : Jira, Confluence, Access, Servicenow, Okta, etc.
Requirements 
  • 5+ years experience as a Jira / Atlassian Administrator 
  • Experience administering Jira / Confluence environments with a mixture of on-premises and cloud & migration on-premises to cloud and vice versa
  • Solid understanding of Agile principles and project management methodologies
  • Experience with Jira version upgrades
  • Ability to write custom JQL (Jira Query Language)
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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