Senior Operations Specialist - Brokerage

| Seattle
Founded in 2015, Convoy is backed by this century’s leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
About Brokerage Operations:
Brokerage Operations is critical to Convoy's success. The Brokerage Ops team is the bridge between the old way of connecting shippers to carriers (buy low, sell high), and the new way (instantly matching the right truck for each shipment). Brokerage Ops is one of the teams that truly manages both sides of the marketplace at Convoy. We ensure that the freight we take is healthy for marketplace building and then make sure we find the best truck for the job as quickly as possible. They have the ability to sell freight quickly and negotiate effectively, simultaneously introducing the technology that will help trucking companies streamline & scale their business. The team comprises of people from diverse backgrounds and ways of thinking. We've had great people join us from logistics backgrounds, tech sales, NCAA coaching, military, operations, commodities trading, and plenty of others. We hire people who fit the attributes and values that we hold in high regard such as outcome orientation, hustle, humility, and great communication.
About You:
You thrive in a meritocratic team environment. Seeing tangible results from your hard work is important for you. You are a problem solver and a generalist who hugs the line between sales and ops. You are good at process improvement and quick-fire negotiations. You are open to a cross-functional role but are open to learning your specialty along the way. You understand why Convoy is the future of freight and are excited to take us to the next level!

You'll have ownership over:

  • Managing a local marketplace, balancing supply and demand at a lane & corridor level
  • Prioritizing, pricing and marketing shipments on a tight schedule
  • Working directly with carriers in real time to match shipments at the best rate to the market
  • Sourcing, developing and managing expectations for Carriers
  • Problem solving on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams
  • Troubleshooting logistical issues, and execute on contingencies based on circumstances
  • Supporting new geographic, program & freight expansion initiatives
  • Understanding, tracking and communicating marketplace health
  • Occasionally working outside your own marketplace

You have the following skills and experience:

  • Bachelor's degree preferred
  • 2-4 years of operations, sales, or customer service experience
  • 1 year of startup, tech, or freight brokerage experience
  • Demonstrated mastery of negotiation frameworks
  • Demonstrated Excel or SQL skills a plus
  • Capability to independently problem solve
  • Excellent written and cross-functional communication skills
  • Strong reporting and presentation skills
  • Demonstrated leadership skills
  • A positive, tenacious and proactive attitude

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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