Description 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

• Lead the development of strategic approaches to communication plans and branding strategies, ensuring alignment with enterprise messaging, objectives and standards, and effectively mitigating potential conflicts. 
• Proactively identify opportunities and problems across the business while using fact-based understanding and insights to facilitate timely and accurate strategic decision-making. 
• Coordinate across the business and with internal and external stakeholders on campaigns, events and milestone-driven public relations activities, trade shows, etc. 
• Create and communicate short and long-term strategy and roadmap for the evolution of the Customer Experience across platforms that aligns with the product roadmap, supports the broader vision and delivers on the broader organizational goals.
• Provide business updates and prepare strategic business presentations.
• Create visual artifacts that communicate difficult concepts ranging from visualizing an organization's challenges to illustrating a future-looking strategy. 
• Measure and analyze communication strategies and tactics to optimize effectiveness.
• Engage in architectural design tasks such as user flows and information architecture definition, etc. with the aim of communicating design opportunities to stakeholders.

Required Experience and Skills (10 Plus years):

• Design Thinking rapid prototyping and feedback, practitioner certification
• Demonstrated Cybersecurity communication program definition and management
• Strong visual, written and verbal communication skills with the ability to communicate concepts and strategies to all applicable stakeholders
• Visualization design expertise using tools and applications such as: Adobe Creative Cloud Design suite, Figma
• Development proficiency with: HTML, YAML, CSS Frameworks, Github, WordPress
• Strong capability in Microsoft 365 suite: PowerPoint, Word, Excel
• Practiced experience using and applying web analytics: Adobe Omniture and Experience Manager, Google AdWords and Analytics, Trello

Education:

• BA in Graphic Design, Graphic Communications or Marketing Communications

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.