Senior Storage Support Engineer

| Kirkland
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Description

 

Senior Storage Support Engineer

Kirkland, WA

This position reports to: Manager, Hardware Reliability Engineering

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

We're looking for experienced, passionate, driven engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Storage Infrastructure Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.  

This position is responsible for the deployment, tuning and maintenance of ServiceNow's 24x7 shared data storage infrastructure throughout the entire environment. Working with industry experts and other IT and business teams, this role is responsible for achieving overall technical integrity, data availability and administration of the organization’s storage infrastructure.

Responsibilities:

  • Support and troubleshoot storage systems and connected servers
  • Monitor performance, system health, and data storage integrity
  • Develop and maintain storage support and operations documentation
  • Provide escalation support
  • Coordinate with Cloud, Virtualization, and Linux System Administrators as required
  • Maintain highly available and scalable environments in a zero downtime configuration
  • Work with Automation tools and scripting languages (BASH, Python) to integrate storage with other systems as required

In order to be successful in this role, we need someone who has:

  • Bachelors degree in Computer Science or related field, or equivalent work experience
  • Minimum 5 years experience in Information Technology
  • Minimum 5 years server hardware and software administration
  • Minimum 5 years experience with enterprise level SAN Storage implementation administration, and management
  • Minimum 5 years experience in Linux (RedHat or CentOS preferred) administration and performance troubleshooting
  • Thorough understanding of storage networking including NFS and iSCSI
  • Thorough understanding of backup and recovery technologies and practices, including high availability/clustering solutions
  • Familiarity with IT Service Management processes and tools
  • Familiarity with Change Management processes in a production environment
  • In depth knowledge of storage platforms to include EMC, PURE, and Dell storage solutions as well as software defined storage systems.
  • Working knowledge and understanding of storage automation
  • Strong ability to provide coordination and technical project leadership
  • Outstanding organizational communication skills and attention to detail
  • Good to have hands on experience with NVMe protocol
  • Must be able to obtain Public Trust (5) clearance with company backing within 6 months of hire.

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.
 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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