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Senior Technical Consultant, Federal

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Senior Technical Consultant - Federal
Location(s): Remote, VA; Remote, PA; Remote, GA

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The ideal candidate shall have a strong Cyber Security consulting background in either a consultancy or operational role. He/she wants use their security talent and work for a technology company.

What you get to do in this role:

  • Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
  • Managing and communicating Security process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations
  • Providing training and mentoring to other members of the services team
  • Work with internal teams to develop and document service strategies, models, tools and action plans for new and current Security products.
  • Provide hands on assistance with the detailed design and implementation phases for security engagements.
  • Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field and partner feedback/experiences.
  • Assist delivery teams in resolving critical path issues and challenges during engagements.
  • Assist delivery teams in basic ServiceNow development activities during engagements.
  • Participation on one or more strategic accounts either in support or lead.
  • Provide support, mentoring and training to peers and partners at ServiceNow.
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
  • Build out and maintain product service solutions.
  • Support scoping engagements with prospective customers.
  • Responding to Request for Information/Proposal documents.
  • Stay current on product developments/releases required new service solutions.
  • Support Customer Outcomes and Marketing events – security conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  • In conjunction with Sales Personnel, Solution Consultants, and Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
  • Up to 50% travel annually


Qualifications

In order to be successful in this role, we need someone who has:

  • An active Top Secret / SCI clearance level is required. Full Scope Polygraph or CI Polygraph is a plus.
  • Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat management.
  • Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc.
  • Actively participated in industry collectives and is a contributor to the security community.
  • Experience in security frameworks like NIST 800-61, ISO27035, SANS, STIX/TAXII, OpenIOC, etc.
  • Experience working in a large government or corporate enterprise environment.
  • Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
  • Maintains the following industry certifications are desired: CISSP, GCIH, GCIA, CEH, GIAC
  • Proven experience in defining and deploying 'to be' best practice Security processes and in identifying solutions from a people, process and technology perspective
  • Strong understanding and experience with leading security toolsets such as ServiceNow, Splunk, Qualys, Rapid7, or any other SIEM and/or end point protection technology
  • Solid experience in requirements gathering, including experience in creating process documentation
  • Proven experience in driving process improvement recommendations in a Shared Services environment
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
  • Experience in delivering Capability Assessments in a Shared Services environment
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • A degree or equivalent, preferably in Information Technology 
  • Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
  • process analysis and improvement
  • BPM training/certification preferred
  • Consulting background highly preferred


FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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