Senior Technical Services Manager - Remote - US at Axon

| Remote
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Location: This role is a Remote opportunity in the United States
Your Impact:
Axon Fleet Professional Services deploys, installs, supports and implements anything Fleet including Axon Signal Unit only installations. Our services are designed to offer best-in-class customer service by leveraging the team's cumulative knowledge and experience, ultimately maximizing the customer's trust in Axon and further stimulation of market adoption. Furthermore, professional services directly affect how revenue recognition is driven and is key to the company's profit.
This post-sale, customer-facing, front-line role with primary duties to assist the customer to deploy network, hardware and software solutions for Axon's Fleet solutions. The candidate maintains a professional attitude with a strong focus on the customer's total implementation experience.
Your Day to Day
  • Maintains regular and predictable attendance.
  • Identify and implement solutions within minimal assistance.
  • Flexibility to take on additional projects and adapt to changes in priorities.
  • Aptitude to work within a team and as an individual contributor in a fast-paced, changing environment.
Basic Qualifications
  • Associates of Science in Information Technology Networking or equivalent combination of diplomas and work experience required.
  • 5+ Years of advanced computer network implementation including systems software, applications software, hardware, and configurations.
  • Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, WAN, firewalls and GPS multicasting.
  • Advanced understanding of basic 12-volt electronics, basic wiring diagrams, DC circuit theory, possess mechanical dexterity and troubleshooting skills.
  • Install, configuration and troubleshooting of Windows-based operating system applications.
  • Able to perform job functions from any location.
  • Train customers and sub-contractors on the proper installation and use of the full suite of Axon Fleet's components and products.
  • Assist clients to monitor all software implementation lifecycle and assist make appropriate customization.
  • Create accurate network diagrams and documentation for design and planning network communication systems.
  • Customer coordination the pre-planning and execution of field commissioning tests.
  • Deliver timely and detailed project deployment reports.
  • Serve as a subject matter expert and escalation point of contact.
Preferred Qualifications
  • Bachelors of Science, Information Technology Engineering preferred.
Compensation and Benefits
  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • An encouraging parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...
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