The Manager of Audit Support Services is responsible for overseeing daily operations of the Audit Support Services practice area. This position reports to the Director of Tax Advisory Services.

This position is based in the Seattle HQ and oversees internal staff resources and external contractors located both on‐site and in other offices. This is a highly collaborative role requiring in‐office presence.

This is a rapidly‐growing practice area requiring a seasoned tax professional to build and manage a team to respond to this increasing demand from our internal customer base.

PRIMARY RESPONSIBILITIES & TASKS:

Primary job duties involve oversight of the daily operations of this practice area, including the

following service areas:

 Pre‐Audit Support

 Limited Audit Support (Advisory Role Only)

 Audit Management (Outsourced Audit Management)

 Audit Appeals

 Claims for Refund

Practice Management

This position provides direct oversight of this practice area, including supervision of a dedicated team of audit support professionals and occasionally third‐party contractors. 

Responsibilities include multiple project oversight, customer communication and collaboration, issue resolution, interaction and coordination with other departments, some practice planning and reporting, and preparation of billings.

Business Development

Almost all revenue from this practice area will come from new and existing Avalara customers, with leads and opportunities generated from internal Customer Account Managers and Regional Sales Representatives. 

Responsibilities for new business development include participation in pre‐sale scoping calls and interactions with customers evaluating these specialized services, including responding to requests for proposals, preparation of statements of work and change order requests.

Other practice promotional activities including developing and presenting webinars and presentations to new and existing customers both online and in‐person at regional and national company events.

Service Delivery and Project Management

Service delivery responsibilities generally involve facilitating the sales and use tax audit or appeal process on behalf of customers with taxing authorities.

Project management responsibilities include multiple project oversight, customer communication and collaboration, issue resolution, interaction and coordination with taxing authorities on behalf of customers and overall project management for these specialized services.

Additional job duties involve providing occasional ‘subject‐matter expert’ (SME) support to other practice areas.

EDUCATION AND EXPERIENCE

• 5+ years of sales and use tax consulting experience, including a management role;
• Regional or national public accounting experience within a state or local tax practice preferred;
• Experience as a state tax auditor conducting field sales and use tax audits preferred;
• CMI, CPA, JD or other advanced degree a plus.

KNOWLEDGE/SKILLS/& ABILITIES

· Advanced knowledge of multistate sales and use tax.
· Demonstrated experience in tax practice management.
· Advanced proficiency with Microsoft Excel and familiarity with data transformation
techniques and processes.
· Excellent written and verbal communication skills.
· Professional demeanor, team player and positive attitude, able to adapt to changing priorities.
· Demonstrated high standards of excellence in work product and professionalism.
· Strong attention to detail.
 

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.