Staff Network Engineer - FedRamp

| Kirkland

 
What you get to do in this role:

As a Staff Network Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services.

Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

This being a US FedRamp role, the following requirements must be met;

  • This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.
  • The candidate should have experience with implementing DISA Security Technical Implementation Guides (STIGs).

 

Primary roles and responsibilities are as follows:

  • Design and deploy networks based on business and technical requirements.
  • Partner with project and program managers to meet overall timelines and resolution of issues.
  • Operate and troubleshoot networks to identify and resolve issues quickly.
  • Take a lead role in the engagement and mitigation of outage causing events or issues.
  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
  • Perform non-critical investigations into functionality that is not working as desired.
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
  • Review, consult and prepare for planned change introduction to production environment.
  • Participate in rotating “on call” schedule with other members of the team including weekends.
  • Partner with teams to plan and execute software code upgrades and device maintenance.
  • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.


Sample first 6-month deliverables

  • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
  • Deploy capacity into a datacenter based on demand.
  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
  • Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
  • Partner with the SRE team to identify and solve one network process issue.


In order to be successful in this role, we need someone who has:
 
The candidate should have a solid foundation in networking including routing, switching, security and load balancing. The following is a list of requirements for this role:

  • A minimum of 7 years of experience in working on Internet and data center networks.
  • Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
  • Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
  • Familiarity with Cisco IOS and JunOS operating systems required.
  • F5 knowledge and experience strongly desired.
  • Linux/Unix networking knowledge strongly desired.
  • Knowledge or experience with Cisco ASA is a plus.
  • Scripting experience (shell scripts, Perl, Python, Ansible) is a plus.
  • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
  • Proven ability to analyze and solve network incidents at all layers.
  • Demonstrated ability to troubleshoot and resolve complex issues.
  • Excellent communications skills and the ability to drive owned issues a must.
  • Ability to partner with peers who are globally distributed is a key part of this role.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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