The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

About the Team

The Employee Experience team is responsible of one of Qualtrics’ core product lines’ EX. You will own full stack services that are used by multiple product lines in the platform. This dual role, being responsible for a product line while also supporting platform wide features, are unique to this team.

You will have a significant impact by automating and productionalizing solutions to common issues. You will be identifying trends and building solutions or processes to effectively reduce the effort needed to support the EX services and products. You will also be in charge of improving the visibility and tooling of our current services; this will include modernizing our deployment pipelines, monitoring and alerting, and recovery mechanism.

Job Responsibilities:

• Work on operations and maintenance-driven coding projects
• Build systems that audit and measure reliability of services
• Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
• Maintain service level agreements, and build systems to support it
• Be responsible for the health of a number of distributed specialized server fleets and the software stacks that run on them
• Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes

Qualifications:

• Bachelor's degree in a hard science or Information Systems
• Deep understanding of the UNIX/Linux operating system
• Demonstrated software development/technical operations experience
• Experience in a Unix/Linux platform
• A high degree of organization and attention to detail
• Excellent leadership, verbal, and written communication skills

Preferred Qualifications:

• Ability to take on problems and identify the root cause of issues
• Skill and a real passion for operational excellence
• Experience in a 24/7 production environment is a plus
• Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
• Ability to understand large systems, drilling down to code level

What differentiates us from other companies

• Work life integration and wellness is deeply important to us - we have unlimited sick leave, 20+ days of PTO, wellness benefits, competitive 401k matching, team outings, happy hours, and strong company core values where ideas are valued from everyone.
• Operating in a flexible hybrid work model where teams and managers can decide what hybrid will look like for them. Our brand new Qualtrics Tower in Downtown Seattle is a welcoming space with breathtaking views where collaboration and creativity can thrive.
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we give employees an annual Experience Bonus for them to use on any meaningful experience of their choice (think flights to Cancun, tickets to your favorite artist and more)! Read more about what employees have used their experience bonus on here.
• We believe in sharing Qualtrics success which is a meaningful part of the compensation for all employees.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.